{"id":"comp-exception-request-reply-email","audience":"compliance","category":"legal-compliance","track":"legal","level":"beginner","technique":"tone","title":"Reply to a travel exception request without promising an outcome","free":false,"task":"Write the Compliance Team's reply to Jonas Weber's email. Plain text, under 100 words. Line 1 is exactly: Subject: Re: Travel exception request. Then greet him as \"Hi Jonas,\". Ask for exactly three things: written approval from VP Marta Ibsen, the flight duration, and the fare difference between economy and business. Say the CCO decides at the Tuesday exceptions review. Do not promise an answer by Friday or hint at the outcome. The last line is exactly: Compliance Team","materialLabel":"Email and policy (attached to your prompt automatically)","material":"EMAIL from Jonas Weber (Sales), Nov 5, 9:12 am\nHi Compliance, I need an exception to the travel policy so I can book business class on the Lisbon to Singapore trip for the partner summit. My VP, Marta Ibsen, said it was fine in the hallway yesterday. I need an answer by Friday because the fare goes up on Saturday. Thanks, Jonas\n\nTRAVEL POLICY 3.4 (Brightwell Logistics, fictional): Economy is the default. Business class may be booked for a single flight over 8 hours with written VP approval. Anything else needs an exception decided by the Chief Compliance Officer.\n\nCompliance desk note: Exceptions are decided at the CCO's review every Tuesday. Jonas's email does not give the flight times.","rules":[{"type":"maxWords","max":110},{"type":"plainText"}],"mistakes":[{"title":"Promising a result","why":"The AI reassures him it should be fine.","fix":"Say: \"Do not promise or hint at the outcome.\"","checks":["r2"]},{"title":"Wrong asks","why":"The AI asks for extra documents or skips one.","fix":"Say: \"Ask for exactly these three things: ...\"","checks":["r1"]},{"title":"Missing the frame","why":"The AI invents a subject line or signs with a name.","fix":"Say: \"Line 1 exactly: ... Last line exactly: Compliance Team.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Exact subject line","patterns":["subject: re: travel exception request"]},{"label":"Three asks","patterns":["written approval","flight duration","fare difference"]},{"label":"CCO decides","patterns":["cco decides","tuesday"]},{"label":"No promises","patterns":["not promise","no promise","friday"]},{"label":"Exact sign-off","patterns":["compliance team"]}],"hint":"Fix the first and last line, name the three asks and ban promises.","mission":"Reply to an exception request without hinting at the outcome.","musts":["Three specific asks","CCO decides Tuesday","No promises"],"rubricLabels":["Line 1 is exactly \"Subject: Re: Travel exception request\", the greeting is \"Hi Jonas,\" and the last line is exactly \"Compliance Team\"","Asks for exactly three things: written approval from Marta Ibsen, the flight duration and the fare difference between economy and business","Says the CCO decides at the Tuesday review, and does not promise an answer by Friday or say the request will be or is likely to be approved or denied"]}