{"id":"comp-gap-list-amended-complaints-rule","audience":"compliance","category":"legal-compliance","track":"legal","level":"advanced","technique":"verification","title":"List gaps between a policy and an amended rule, for counsel","free":false,"task":"Compare the complaints policy to the four rules in the material, using the amendment where it applies. Write exactly four numbered lines, one per rule R1 to R4, formatted like: 1. R1 - Matches/Differs/Not addressed - policy vs rule in under 20 words - Counsel question: ... Pick exactly one label per line. Never say the company is or is not compliant. Plain text.","materialLabel":"Rules, amendment and policy (attached to your prompt automatically)","material":"ORCHID CONSUMER DUTY RULES (fictional), Part 3: Complaints\nR1: A firm must acknowledge a complaint within 3 business days of receipt.\nR2: A firm must send a final response within 30 calendar days of receipt.\nR3: Staff who handle complaints must complete training every year.\nR4: A firm must publish its complaints process on its website.\n\nAMENDMENT NOTICE, issued Sept 14, effective Jan 1, 2027: R1 is changed to read \"within 2 business days of receipt\". No other rule changes.\n\nSTAFFORD HOME FINANCE COMPLAINTS POLICY v5\n- Complaints are acknowledged within 5 business days of receipt.\n- A final response is sent within 30 calendar days of receipt.\n- New complaint handlers are trained within 90 days of starting. The policy has no refresher requirement.\n- The complaints process is available to customers on request.\n- Complaints are logged in the case system within 1 business day.","rules":[{"type":"numberedItems","count":4},{"type":"plainText"}],"mistakes":[{"title":"Using the old deadline","why":"The AI compares against the original 3 days.","fix":"Say: \"Use the amendment where it applies.\"","checks":["r1"]},{"title":"Verdict language","why":"The AI says the firm is non-compliant.","fix":"Say: \"Never say compliant or non-compliant; ask counsel.\"","checks":["r2"]},{"title":"Wrong structure","why":"The AI adds a summary or more than one label.","fix":"Say: \"Exactly four numbered lines with one label each.\"","checks":["r0"]},{"title":"Wrong number of items","why":"The AI adds extra items or drops the numbering.","fix":"Say: \"Exactly N numbered lines, formatted like 1. ...\"","checks":["numberedItems"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Four numbered lines","patterns":["four numbered","exactly 4","1\\. r1"]},{"label":"Fixed labels","patterns":["matches","differs","not addressed"]},{"label":"Use the amendment","patterns":["amendment","effective"]},{"label":"Counsel question","patterns":["counsel question"]},{"label":"No verdict","patterns":["compliant","never say"]}],"hint":"Show the line format, the three labels and tell it to apply the amendment.","mission":"Compare a complaints policy to an amended rule.","musts":["Use the amendment","One label per rule","Counsel question each line"],"rubricLabels":["Has exactly four numbered lines for R1, R2, R3 and R4 in order, each with exactly one of the labels Matches, Differs or Not addressed","R1 is Differs and compares the policy's 5 business days with 2 business days from the amendment (not 3), R2 is Matches, R3 is Differs and R4 is Not addressed or Differs because the process is only available on request","Every line ends with a Counsel question, and no line says the company is or is not compliant; the case-logging item is not used"]}