{"id":"cs-add-user-screen-recording-voiceover","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Script a 60-second screen-recording voice-over","free":false,"task":"Write the voice-over for a screen recording that shows a new admin how to add a user. Output exactly 5 numbered lines, \"1.\" through \"5.\", each under 15 words. Use the exact menu names from the guide. Do not mention SSO. Plain text, no intro or outro.","materialLabel":"Your material (attached to your prompt automatically)","material":"HELP GUIDE: Add a user (current as of release 8.2)\n\n1. Open the Admin menu at the top right.\n2. Choose People, then click Add user.\n3. Type the person's work email and pick a role: Viewer, Editor or Admin.\n4. Click Send invite. The invite email is valid for 7 days.\n5. When they accept, their name appears under People > Active.\n\nNotes: Older videos say \"Settings > Users\"; that menu was removed in 8.2. SSO provisioning is in beta and not available to everyone yet, so it is covered in a separate video. A user can be re-invited if the 7 days pass. Seats are billed once the invite is accepted.","rules":[{"type":"plainText"},{"type":"numberedItems","count":5}],"mistakes":[{"title":"Wrong shape","why":"The AI writes a paragraph or adds an intro and outro.","fix":"Say: \"Exactly 5 numbered lines, nothing before or after.\"","checks":["r0"]},{"title":"Using the old menu name","why":"The AI uses Settings > Users from the old videos.","fix":"Say: \"Use the exact current menu names from the guide.\"","checks":["r1"]},{"title":"Mentioning SSO","why":"The AI adds a tip about SSO provisioning.","fix":"Say: \"Do not mention SSO.\"","checks":["r2"]},{"title":"Long spoken lines","why":"The AI writes long sentences that are hard to say on camera.","fix":"Say: \"Each step under 15 words.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]}],"promptHints":[{"label":"Fixes the line count","patterns":["5 (numbered )?lines","five lines","exactly 5"]},{"label":"Caps step length","patterns":["under 15","15 words","each step"]},{"label":"Uses guide names","patterns":["exact","menu names","guide"]},{"label":"Excludes SSO","patterns":["sso","do not mention","don't mention"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]}],"hint":"A voice-over works best in short numbered lines. Tell the AI to use the current names and what to skip.","mission":"Script a voice-over teaching a new admin to add a user.","musts":["Exactly 5 numbered lines","Exact menu names","No SSO"],"rubricLabels":["The output has exactly 5 numbered lines from \"1.\" to \"5.\" and no intro or outro","The steps name Admin menu, People, Add user, the three roles (Viewer, Editor, Admin) and Send invite using the current names, not Settings > Users","Step 4 or 5 says the invite is valid for 7 days or that the name appears under People > Active, each line is under 15 words and SSO is not mentioned"]}