{"id":"cs-adoption-nudge-approvals","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Nudge an admin to turn on an unused feature","free":false,"task":"Write a Slack message to Teo, the admin at Quillon Media, nudging him to roll out approval chains to more teams. Start the message with the exact words \"Quick one, Teo:\". Use this month's number, not last month's, and the review-time drop. Plain text, under 60 words, with exactly one link written as [setup guide], and make the last line exactly \"Want me to set up Video this week? Yes or no\".","materialLabel":"Account notes (attached to your prompt automatically)","material":"Quillon Media - adoption snapshot\n\nLast month (Sept): approval chains used by 2 of 12 teams.\nThis month (Oct): approval chains used by 3 of 12 teams (Video added).\n\nTeams using it report review time down from 3 days to 1 day.\nSetup per team takes about 10 minutes. Guide: help center article \"Set up approval chains\".\n\nTeo Marsh, platform admin. Prefers short Slack messages, no fluff. He's said before that his team managers \"don't read long announcements.\"\n\nOther stuff: Quillon asked about a Premiere plugin last week (logged as feature request #882). Their renewal is in April.","rules":[{"type":"maxWords","max":60},{"type":"plainText"}],"mistakes":[{"title":"Using the stale number","why":"The AI picks the first stat it sees.","fix":"Say: \"Use this month's number, 3 of 12 teams.\"","checks":["r0"]},{"title":"No clear next step","why":"The AI ends with an open \"let me know your thoughts.\"","fix":"Ask: \"End with a yes/no question he can answer in one word.\"","checks":["r2"]},{"title":"Missing the link format","why":"The AI invents a URL or leaves the link out.","fix":"Say: \"Include exactly one link written as [setup guide].\"","checks":["r1"]},{"title":"Trusting the AI to count words","why":"Nudges grow into announcements.","fix":"Ask for \"3 short sentences, under 50 words.\"","checks":["maxWords"]},{"title":"Formatting for Slack wrong","why":"The AI adds bold and bullets.","fix":"Say: \"Plain text for Slack, no bold.\"","checks":["plainText"]}],"promptHints":[{"label":"Uses the current number","patterns":["3 of 12","this month","october","current"]},{"label":"Gives the link format","patterns":["\\[setup guide\\]","link"]},{"label":"Ends with a yes/no question","patterns":["yes.?/?no","one.word"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words"]},{"label":"Asks for plain text","patterns":["plain","no bold","slack"]}],"hint":"Tell the AI which number is current, what the link should look like, and how the message should end.","rubricLabels":["Starts with exactly \"Quick one, Teo:\" and uses this month's number (3 of 12 teams), not 2 of 12","Mentions review time dropping from 3 days to 1 day and includes the link placeholder [setup guide] exactly once","The last line is exactly \"Want me to set up Video this week? Yes or no\", and the message doesn't mention the Premiere plugin or the renewal"]}