{"id":"cs-adoption-segments-count-table-service-accounts","audience":"customer-success","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Count users per adoption segment and attach the right action","free":false,"task":"Build a plain-text table with the header row exactly \"Segment | Users | Action\" and three rows: Power, Occasional, Dormant, in that order. Service accounts (names starting \"svc-\") are not people, so leave them out. Use the action text from the playbook. Then a last line \"Total: N\" with the number of people counted. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"SEGMENT RULES (sessions in the last 30 days)\n- Power: 10 or more sessions\n- Occasional: 1 to 9 sessions\n- Dormant: 0 sessions\n\nPLAYBOOK ACTIONS (use this text)\n- Power: Invite to champions group\n- Occasional: Send weekly tip\n- Dormant: Check license need\n\nUSER SESSIONS (Orchard Logistics, last 30 days)\nAna 14, Ben 10, Cleo 9, Dev 3, Eli 0, Fay 22, Gus 1, Hana 0, Ivy 10, Jo 5, svc-sync 400, svc-export 120\n\nNote: the CS dashboard shows 12 \"users\"; the customer has 10 named people on the plan.\nThe customer's admin asked which dormant users could give back their seats.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Counting service accounts","why":"The AI counts svc-sync and svc-export as Power.","fix":"Say: \"Leave out service accounts (svc-).\"","checks":["r1","r2"]},{"title":"Putting 10 sessions in Occasional","why":"The AI treats 10 as not enough for Power.","fix":"Say: \"Power is 10 or more, so 10 counts.\"","checks":["r1"]},{"title":"Writing its own actions","why":"The AI invents action text.","fix":"Say: \"Use the playbook action text exactly.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the header row is exactly 'Segment | Users | Action' with rows Power, Occasional and Dormant in that order, followed by a last line starting 'Total:'.","checks":["r0"]}],"promptHints":[{"label":"Gives the header","patterns":["segment \\|","header"]},{"label":"Excludes service accounts","patterns":["svc-","service account"]},{"label":"Boundary rule","patterns":["10 or more","counts","inclusive"]},{"label":"Total line","patterns":["total:"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Counting prompts need the boundary, the exclusion and the exact action text spelled out.","mission":"Count users in each adoption segment and attach the playbook action.","musts":["Leave out svc- accounts","Playbook action text","Total line at end"],"rubricLabels":["The header row is exactly \"Segment | Users | Action\" with rows Power, Occasional and Dormant in that order, followed by a last line starting \"Total:\"","The counts are Power 4 (Ana, Ben, Fay, Ivy), Occasional 4 (Cleo, Dev, Gus, Jo) and Dormant 2 (Eli, Hana), with Ben and Ivy at exactly 10 counted as Power","The actions are the playbook text for each segment, the service accounts are left out, and the last line is \"Total: 10\""]}