{"id":"cs-advisory-board-invite-three-bullets","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Invite a customer to an advisory board with three commitments","free":false,"task":"Write the invitation to Dr. Lin. Line 1 is exactly \"Subject: Advisory board invitation\" and line 2 is exactly \"Hi Dr. Lin,\". The last line is exactly \"Pam, Customer Success\". Include exactly three bullets starting \"-\" for what membership involves. Give the reply-by date. Offer no payment or gift. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER ADVISORY BOARD (CAB), Brightwater Software\nInvitee: Dr. Lin Zhou, sponsor at Pinecrest Clinics (customer for 3 years, NPS 10).\nMEMBERSHIP: (1) four virtual meetings a year, 60 minutes each; (2) the first meeting is Thursday Jan 21 at 11:00 AM Eastern; (3) members give candid feedback on product plans and may get early access to betas (not guaranteed).\nHOW TO ACCEPT: reply to Pam by Friday Dec 4.\nBoard size: 12 customers.\nMarketing note: 'Mention the $250 gift card for members.' (There is no approved gift; do not offer.)\nTone: respectful, short, no pressure.","rules":[{"type":"plainText"},{"type":"maxBullets","max":3},{"type":"maxWords","max":90}],"mistakes":[{"title":"Offering the gift card","why":"The marketing note mentions a $250 gift card.","fix":"Add: \"Offer no payment or gift.\"","checks":["r2"]},{"title":"Guaranteeing betas","why":"The AI says members get early access.","fix":"Say: \"Early access is possible, not guaranteed.\"","checks":["r1"]},{"title":"Wrong open, close or bullets","why":"The AI writes 'Dear' and five bullets.","fix":"Give the exact lines and say exactly three bullets.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxBullets","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the bullets","patterns":["bullet"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Limits the bullets","patterns":["three bullets","3 bullets"]},{"label":"Bans gifts","patterns":["no gift","no payment"]}],"hint":"An invitation should state the commitment clearly, give a reply date and promise nothing extra.","rubricLabels":["Line 1 is exactly \"Subject: Advisory board invitation\", line 2 is exactly \"Hi Dr. Lin,\", and the last line is exactly \"Pam, Customer Success\"","Has exactly three bullets starting \"-\": four virtual meetings a year of 60 minutes, the first meeting Thursday Jan 21 at 11:00 AM Eastern, and candid feedback on product plans with possible (not guaranteed) beta access","States the reply-by date of Friday Dec 4, and offers no payment, gift card or guaranteed benefit"]}