{"id":"cs-ae-slack-after-call-expansion-lead","audience":"sales","category":"support-work","technique":"audience","track":"support","level":"beginner","title":"Tell the AE about an expansion lead in a short Slack message","free":false,"task":"Write the Slack message to Dev, the AE. First line exactly \"Fernhill Gym - possible expansion\". Then exactly 3 bullets starting \"- Signal:\", \"- Decides:\" and \"- Unknown:\", each 12 words or fewer. Then one last line starting \"Ask:\" with a request to join a call with the decision-maker. Do not promise pricing. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CALL NOTES - Fernhill Gym - Nov 5 (CSM: Mei)\n- Priya (our champion, ops manager) said the Chicago branch, about 25 staff, \"might come on board in Q1\".\n- Budget was not discussed.\n- The decision on spend is Priya's boss, Owen Pratt, regional director. Mei has not met Owen.\n- Priya asked if there is a pricing sheet. Mei said she would check with the AE and did not share numbers.\n- Current plan: 40 seats. Renewal is in July.\n- Small talk: Priya's team won a local award.","rules":[{"type":"plainText"},{"type":"maxBullets","max":3},{"type":"maxWords","max":60}],"mistakes":[{"title":"Overselling the lead","why":"The AI says Chicago is joining in Q1.","fix":"Say: \"Use might and unknown; do not overstate.\"","checks":["r1"]},{"title":"Dropping the decision-maker","why":"The AI talks only about Priya.","fix":"Say: \"Name who decides and whether we have met them.\"","checks":["r1","r2"]},{"title":"Bullets that run long","why":"The AI writes full sentences.","fix":"Say: \"Each bullet 12 words or fewer.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the bullet count open","why":"The AI keeps adding bullets until every detail is covered.","fix":"Name the cap: \"at most N bullets, nothing else\".","checks":["maxBullets"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Sets the bullets and Ask line","patterns":["3 bullets","three bullets","ask:"]},{"label":"Caps bullet length","patterns":["12 words","or fewer","each bullet"]},{"label":"Covers signal, decider, unknown","patterns":["who decides","decision","unknown"]},{"label":"Bans pricing","patterns":["no pricing","not promise","don't promise","do not promise"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the bullets","patterns":["bullet"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"A Slack hand-off is short and ends with a clear ask. Say what the three bullets must cover.","mission":"Tell Dev about the Fernhill Gym expansion lead in Slack.","musts":["Three labeled bullets","Ask to join decision-maker call","No pricing promises"],"rubricLabels":["The first line is exactly \"Fernhill Gym - possible expansion\", followed by three bullets starting \"- Signal:\", \"- Decides:\" and \"- Unknown:\" (each 12 words or fewer) and a last line starting \"Ask:\"","The bullets cover the Chicago branch (about 25 staff, maybe Q1), that Owen Pratt decides and Mei has not met him, and that budget was not discussed","The Ask line requests joining a call with Owen, and the message gives no pricing and does not mention the award"]}