{"id":"cs-band-changes-weekly-digest","audience":"managers","category":"support-work","technique":"audience","track":"support","level":"beginner","title":"Summarize only band changes in a weekly digest","free":false,"task":"Write the weekly digest for the VP, Lara, with only the accounts whose health band changed. One line per account formatted \"Account: Old to New - reason\", worst change first (Yellow to Red before Green to Yellow before Yellow to Green). Plain text, under 60 words, no intro.","materialLabel":"Your material (attached to your prompt automatically)","material":"HEALTH BAND CHANGES AND NOTES, week of Nov 2\nKiln Works: Green to Yellow. Weekly active users 80 to 62.\nOrbit Pay: Yellow to Red. The executive sponsor left on Oct 30; no replacement yet.\nPlume Co: Yellow to Green. Finished training; usage up 25%.\nQuartz Ltd: Green to Green (no change). Note: the admin gave an NPS score of 3 this week.\nRidge Bank: Yellow to Yellow (no change). Two P1 tickets open.\n\nBand order from worst to best: Red, Yellow, Green.\nLara reads the digest on her phone before the Monday meeting. She wants the worst news first.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Including unchanged accounts","why":"The AI adds Quartz and Ridge because their notes sound important.","fix":"Say: \"Only accounts whose band changed.\"","checks":["r0"]},{"title":"Wrong order","why":"The AI lists in the order of the notes.","fix":"Say: \"Worst change first: Yellow to Red, then Green to Yellow, then Yellow to Green.\"","checks":["r1"]},{"title":"Wrong line format","why":"The AI writes sentences or bullets.","fix":"Show: Account: Old to New - reason.","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Filters to changes","patterns":["only","changed"]},{"label":"Sets the order","patterns":["worst","first","red"]}],"hint":"A digest should filter and sort for the reader. State what to include, the order and the line format.","rubricLabels":["Only three account lines appear: Orbit Pay, Kiln Works and Plume Co, with Quartz Ltd and Ridge Bank left out","The lines are in this order: Orbit Pay (Yellow to Red), Kiln Works (Green to Yellow), Plume Co (Yellow to Green)","Each line is formatted Account: Old to New - reason, and the reasons match the notes (sponsor left Oct 30, users 80 to 62, training finished and usage up 25%)"]}