{"id":"cs-beta-program-invite-email-three-commitments","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Invite a customer to a beta with three commitments","free":false,"task":"Write the invite from Ravi to Salma. Line 1 is \"Subject: ...\" with under 8 words, then \"Hi Salma,\", list exactly 3 bullets starting with \"-\" for what she would commit to, add one sentence saying the beta may change and a feature may not be released, and ask for a reply by Nov 20. End with \"Ravi\". Plain text, under 100 words. Do not promise pricing or a release.","materialLabel":"Your material (attached to your prompt automatically)","material":"BETA PROGRAM - Smart Scheduling (internal summary)\n- Starts Dec 1 and runs 8 weeks. 8 customers will be invited.\n- Participants commit to: (1) a 30-minute feedback call every 2 weeks; (2) using the feature with at least 5 of their own users; (3) keeping what they see confidential until public release.\n- Product notes: the design may change during the beta and there is no guarantee Smart Scheduling will become generally available. Pricing has not been decided.\n- Invitation deadline: reply by Nov 20.\n- Salma Vega is the operations lead at Larch & Co, an engaged customer with 40 users.\n- Marketing wants beta customers to \"be among the first to benefit\".","rules":[{"type":"plainText"},{"type":"maxBullets","max":3},{"type":"maxWords","max":100}],"mistakes":[{"title":"Selling the beta","why":"The AI repeats \"be among the first to benefit\".","fix":"Say: \"Plain and factual; do not promise a release or pricing.\"","checks":["r2"]},{"title":"Missing the caveat","why":"The AI leaves out that the feature may not ship.","fix":"Say: \"Add one sentence: it may change and may not be released.\"","checks":["r2"]},{"title":"Wrong bullet count","why":"The AI adds benefits as extra bullets.","fix":"Say: \"Exactly 3 bullets, one per commitment.\"","checks":["r0","maxBullets"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the bullets are the three commitments: a feedback call every 2 weeks (30 minutes), using it with at least 5 users, and keeping it confidential.","checks":["r1"]}],"promptHints":[{"label":"Greeting and sign-off","patterns":["hi salma","ravi"]},{"label":"Three commitment bullets","patterns":["3 bullets","three bullets","commitment"]},{"label":"Includes the caveat","patterns":["may change","may not","not be released","no guarantee"]},{"label":"Gives the reply date","patterns":["nov 20"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the bullets","patterns":["bullet"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Invites work when commitments are listed plainly and the risks are stated honestly. Cap the bullets.","mission":"Invite Salma to join the beta with three clear commitments.","musts":["Reply-by date Nov 20","Say the beta may change","No pricing or release promises"],"rubricLabels":["Line 1 is a subject under 8 words, then \"Hi Salma,\", exactly three bullets starting \"-\", and the email ends with \"Ravi\"","The bullets are the three commitments: a feedback call every 2 weeks (30 minutes), using it with at least 5 users, and keeping it confidential","One sentence says the beta may change and the feature may not be released, the email asks for a reply by Nov 20, and it promises no pricing or release"]}