{"id":"cs-call-commitments-we-will-you-will","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Split call notes into \"We will\" and \"You will\" commitments","free":false,"task":"Write the commitments section of a recap email in two labeled groups: \"We will:\" and \"You will:\", with exactly 2 bullets starting \"-\" under each (4 bullets in all). Each bullet has the action and a date. Include only firm commitments; leave out anything that was only a promise to ask or look into something. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CALL NOTES - Sunrise Bakery - Thu Nov 12 (CSM Tariq, customer owner Anneke Voss)\n- Tariq will send the written recap by Fri Nov 13.\n- Maya (our trainer) will book both remaining training sessions by Mon Nov 16.\n- Anneke asked when the export fix will ship. Tariq said he will ask Product; no date promised, no commitment on timing.\n- Anneke will send the staff email list for logins by Mon Nov 16.\n- Anneke will confirm the SSO metadata URL with her IT contractor by Wed Nov 18.\n- Tariq mentioned that Product \"may\" add a bulk-edit feature next year. Not a commitment.\n- Small talk: Anneke's new oven arrives next week.","rules":[{"type":"plainText"},{"type":"maxBullets","max":4},{"type":"maxWords","max":70}],"mistakes":[{"title":"Including the ask-Product item","why":"The AI lists \"ask Product about the export fix\" as a commitment.","fix":"Say: \"Leave out anything that was only a promise to ask or look into.\"","checks":["r2"]},{"title":"Dropping dates","why":"The AI writes actions without dates.","fix":"Say: \"Each bullet has the action and a date.\"","checks":["r1"]},{"title":"Mixing the groups","why":"The AI lists everything in one list.","fix":"Say: \"Two groups: We will: and You will:, 2 bullets each.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the bullet count open","why":"The AI keeps adding bullets until every detail is covered.","fix":"Name the cap: \"at most N bullets, nothing else\".","checks":["maxBullets"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the two groups","patterns":["we will","you will"]},{"label":"Exact bullets per group","patterns":["2 bullets","two bullets"]},{"label":"Firm commitments only","patterns":["firm","only commitments","leave out"]},{"label":"Dates on every bullet","patterns":["date","each bullet"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the bullets","patterns":["bullet"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Recaps work when commitments are separated by owner and soft promises are excluded.","mission":"List the firm commitments from the call for the recap email.","musts":["Two bullets per side","Every bullet has a date","Skip promises to look into"],"rubricLabels":["The output has the labels \"We will:\" and \"You will:\", each with exactly 2 bullets starting \"-\", and nothing else","We will has the recap by Nov 13 and the booking of both training sessions by Nov 16; You will has the staff email list by Nov 16 and the SSO metadata URL by Nov 18","The export fix inquiry, the bulk-edit remark and the small talk are left out"]}