{"id":"cs-ceo-intro-message-short","audience":"executives","category":"support-work","technique":"tone","track":"support","level":"beginner","title":"Draft a short CEO-to-CEO intro with one number and one ask","free":false,"task":"Write a message from our CEO, Marta, to their CEO, Mr. Oyelaran. First line exactly \"Dear Mr. Oyelaran,\" and last line exactly \"Marta Ellison\". Exactly 3 sentences, under 60 words. Include one number from the notes and one ask. Do not flatter and do not mention pricing.","materialLabel":"Your material (attached to your prompt automatically)","material":"EXECUTIVE INTRO: our CEO Marta Ellison to Mr. Daniel Oyelaran, CEO of Oyelaran Freight (customer for 2 years, $90,000 ARR).\nWhy: renewal in June; Oyelaran Freight's COO is our sponsor; we have never met their CEO. We want a short call to hear their 2027 priorities.\nOne number to use: dispatchers there save about 6 hours a week each (customer-verified).\nThe ask: a 20-minute call in the week of Dec 7.\nAvoid: flattery words like 'incredible' or 'amazing'; pricing; the renewal date; anything promised for the roadmap.\nAE draft: 'Your team is incredible and we'd love to talk renewal pricing.' (Do not use.)","rules":[{"type":"plainText"},{"type":"maxSentences","max":3},{"type":"maxWords","max":60}],"mistakes":[{"title":"Using the AE draft","why":"The draft flatters and mentions renewal pricing.","fix":"Say: \"No flattery; no pricing or renewal.\"","checks":["r2"]},{"title":"Missing the number or ask","why":"The AI says 'we value the partnership' with no facts.","fix":"Say: \"One number (6 hours a week) and one ask (20 minutes, week of Dec 7).\"","checks":["r1"]},{"title":"Wrong lines or length","why":"The AI writes five sentences and signs 'Best'.","fix":"Give the exact lines; exactly 3 sentences.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxSentences","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the sentences","patterns":["sentence"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"States the ask","patterns":["20.minute","dec 7"]},{"label":"Bans flattery","patterns":["no flattery","incredible","amazing"]}],"hint":"Executive intros should be brief, factual and specific. Give the number, the ask, the lines and the ban list.","rubricLabels":["The first line is exactly \"Dear Mr. Oyelaran,\" and the last line is exactly \"Marta Ellison\"","Has exactly 3 sentences including the number (dispatchers save about 6 hours a week) and the ask (a 20-minute call in the week of Dec 7)","Uses no flattery words such as incredible or amazing and does not mention pricing, renewal or the roadmap"]}