{"id":"cs-ceo-top-two-risks-documented-triggers","audience":"executives","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Pick the CEO's top two risks using documented triggers only","free":false,"task":"Write the weekly risk note for the CEO as exactly 3 lines. Lines 1 and 2: \"Account - $ARR - trigger\", for the two largest accounts that have a documented trigger. Line 3 starts \"Ask:\" and names one thing needed from the CEO for each of the two accounts. Gut feelings are not triggers. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"AT-RISK LIST - week of Nov 9 (ARR and status)\nAlder Group - $310k - CSM says \"I just have a bad feeling about this one.\" No documented trigger.\nBirch Retail - $240k - sponsor left Oct 22 (documented in the CRM). New sponsor not yet met.\nCedar Health - $180k - P1 ticket open 16 days (documented in the ticket system).\nDune Studio - $150k - renewal in 45 days and no customer meeting in 30 days (documented).\nEmber Labs - $95k - usage down 40% vs last quarter (documented).\n\nWHAT THE CEO COULD HELP WITH\n- Birch Retail: an introduction to their new CEO.\n- Cedar Health: asking Engineering to prioritize the ticket.\n- Others: nothing needed now.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Listing the biggest account","why":"The AI includes Alder because it has the largest ARR.","fix":"Say: \"Gut feelings are not triggers; only documented triggers count.\"","checks":["r1"]},{"title":"Vague ask","why":"The AI asks for \"support\".","fix":"Say: \"Ask: name one specific thing per account.\"","checks":["r2"]},{"title":"Extra lines","why":"The AI adds a paragraph about the others.","fix":"Say: \"Exactly 3 lines.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Sets the three lines","patterns":["3 lines","three lines","exactly 3"]},{"label":"Documented triggers only","patterns":["documented","gut","trigger"]},{"label":"Line format","patterns":["account -","\\$arr","ask:"]},{"label":"Caps the length","patterns":["under 60","60 words","words"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Selection rules beat instinct. Say which accounts qualify and which do not, and ask for specific CEO help.","mission":"Tell the CEO the two biggest risks with documented triggers.","musts":["Largest accounts only","Gut feelings don't count","One ask per account"],"rubricLabels":["The output has exactly 3 lines: two account lines and a line starting \"Ask:\"","The account lines are Birch Retail - $240k - sponsor left and Cedar Health - $180k - P1 ticket open 16 days, and Alder Group is not listed","The Ask line names an introduction to Birch's new CEO and asking Engineering to prioritize the Cedar ticket"]}