{"id":"cs-churn-interview-four-neutral-questions","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Write four neutral questions for a churn interview","free":false,"task":"Write exactly 4 numbered questions for the exit interview. Each starts with What, How or Which, ends with \"?\" and is 18 words or fewer. Cover (1) what triggered the decision, (2) what alternatives they looked at, (3) what would have changed the outcome, and (4) how onboarding went. Do not suggest a reason, mention price, or hint at a win-back. Plain text, nothing else.","materialLabel":"Your material (attached to your prompt automatically)","material":"EXIT INTERVIEW PREP - Pine Studio (left Oct 31 after 18 months; 8 seats; contact: Annika Rask, studio owner)\nCRM cancellation reason (picked by the CSM from a list): \"price\".\nAnnika's cancellation email said only: \"We have decided to go a different way. Thank you for everything.\"\nUsage over the last 6 months: steady until August, then fell by about half.\nOnboarding: went live in 5 weeks; two training sessions; the original project lead left the studio in August.\nThe AE would like to learn \"whether a discount would have kept them\" for a future win-back.\nInterview: 20 minutes by phone, the CSM (Kofi) asking, Nov 12.","rules":[{"type":"plainText"},{"type":"numberedItems","count":4}],"mistakes":[{"title":"Leading questions","why":"The AI asks \"Was the price too high?\" because the CRM says price.","fix":"Say: \"Do not suggest a reason or mention price.\"","checks":["r2"]},{"title":"Yes/no questions","why":"The AI writes \"Did you consider other vendors?\".","fix":"Say: \"Start each with What, How or Which.\"","checks":["r0"]},{"title":"Missing a topic","why":"The AI repeats the same theme in two questions.","fix":"Say: \"Cover the four topics, one each.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]}],"promptHints":[{"label":"Fixes the count and starters","patterns":["4 (numbered )?questions","four questions","what, how"]},{"label":"Lists the four topics","patterns":["trigger","alternatives","would have changed","onboarding"]},{"label":"Bans leading content","patterns":["do not suggest","price","win-back","leading"]},{"label":"Caps length","patterns":["18 words","or fewer"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]}],"hint":"Exit interviews learn most from open, neutral questions. Name the topics and ban any hint at the answer you expect.","mission":"Write four neutral questions for a customer's exit interview.","musts":["Start What, How or Which","18 words or fewer","No price or win-back hints"],"rubricLabels":["The output has exactly 4 numbered questions, each starting with What, How or Which and ending with \"?\"","The questions cover the trigger for the decision, the alternatives considered, what would have changed the outcome, and how onboarding went, in that order","No question suggests a reason, mentions price, discounts or a win-back, and each is 18 words or fewer"]}