{"id":"cs-churn-reasons-ranked-by-arr-board","audience":"executives","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Rank preventable churn reasons by ARR for the board","free":false,"task":"Write the board note as exactly 3 numbered lines like \"1. Reason: $165k, 2 accounts, 37%\", ranked by ARR from highest to lowest, using only preventable reasons. Count a duplicated account once. Percent is of total preventable ARR, whole numbers. Then one last unnumbered line \"Not preventable (excluded): $Xk\". Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"LOST ACCOUNTS - FY26 Q3 (export from CRM)\nID / Account / ARR / Reason\nA-101 Aster Cafe - $90k - price\nA-102 Bolt Supply - $60k - missing feature\nA-103 Crest Labs - $120k - champion left\nA-104 Dune Studio - $30k - price\nA-104 Dune Studio - $30k - price   (duplicate row, same ID)\nA-105 Ember Co - $45k - champion left\nA-106 Flint Works - $150k - company shut down\nA-107 Gale Foods - $80k - missing feature\nA-108 Hush Retail - $25k - price\n\nDefinition from the CS director: \"Not preventable\" means the company shut down or was acquired. Everything else is preventable.\nBoard note reader: the CFO, who likes round numbers.","rules":[{"type":"plainText"},{"type":"numberedItems","count":3},{"type":"maxWords","max":70}],"mistakes":[{"title":"Counting the duplicate","why":"The AI adds Dune twice, making price $175k.","fix":"Say: \"Count a duplicated ID once.\"","checks":["r1"]},{"title":"Ranking by account count","why":"The AI puts price first because it has 3 accounts.","fix":"Say: \"Rank by ARR, highest first.\"","checks":["r1"]},{"title":"Including the shutdown","why":"The AI treats the shutdown as a reason.","fix":"Say: \"Use only preventable reasons; list the rest on the last line.\"","checks":["r1","r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has exactly 3 numbered lines in the format 'Reason: $Xk, N accounts, P%', followed by one unnumbered last line.","checks":["r0"]}],"promptHints":[{"label":"Gives the line format","patterns":["reason:","\\$165k","format"]},{"label":"Rank by ARR","patterns":["by arr","highest","rank"]},{"label":"Dedupes and excludes","patterns":["duplicate","once","not preventable","exclud"]},{"label":"Gives the last line","patterns":["not preventable"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Say what to rank by, what to exclude and what to do with duplicates, and show the exact line shape.","mission":"Show the board which preventable churn reasons cost the most ARR.","musts":["Count duplicate accounts once","Preventable reasons only","Percent of preventable ARR"],"rubricLabels":["The output has exactly 3 numbered lines in the format \"Reason: $Xk, N accounts, P%\", followed by one unnumbered last line","The lines are 1. Champion left $165k, 2 accounts, 37%; 2. Price $145k, 3 accounts, 32%; 3. Missing feature $140k, 2 accounts, 31%, with the Dune duplicate counted once","The last line is \"Not preventable (excluded): $150k\""]}