{"id":"cs-churn-triage-tiers-table","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Triage six accounts into risk tiers using trigger rules","free":false,"task":"Triage the six accounts. Output a table with the header row exactly \"Account | Tier | Triggers\" and six rows sorted High, then Medium, then Low, alphabetical inside a tier. Tier is High for 2 or more triggers, Medium for 1, Low for 0. Triggers use codes like T1+T2 (or \"-\"). Apply the exact boundaries. Today is Nov 6. Plain text, table only.","materialLabel":"Your material (attached to your prompt automatically)","material":"TRIGGERS\nT1: usage down MORE than 30% vs last quarter.\nT2: the executive sponsor left.\nT3: a P1 ticket open MORE than 14 days.\nT4: renewal within 60 days (inclusive) AND no customer meeting in the last 30 days.\n\nACCOUNTS (Nov 6)\nAcme: usage -35%. Sponsor present. No P1. Renewal Dec 20. Last meeting Oct 25.\nBolt: usage -10%. Sponsor left Oct 1. P1 open 20 days. Renewal Mar 31. Last meeting Oct 2.\nCedar: usage -30%. Sponsor present. No P1. Renewal Dec 30. Last meeting Sep 20.\nDelta: usage -45%. Sponsor left Sep 15. No P1. Renewal Jan 5. Last meeting Oct 10.\nEcho: usage -5%. Sponsor present. No P1. Renewal Aug 15. Last meeting Oct 28.\nFox: usage +2%. Sponsor present. P1 open 14 days. Renewal Nov 30. Last meeting Oct 1.\n\nHelp: Nov 6 to Jan 5 is 60 days. Oct 10 to Nov 6 is 27 days. Sep 20 to Nov 6 is 47 days. Oct 1 to Nov 6 is 36 days.","rules":[{"type":"plainText"}],"mistakes":[{"title":"Misreading boundaries","why":"Cedar's -30% is not MORE than 30%; Fox's 14 days is not MORE than 14.","fix":"Say: \"Apply the exact boundaries: MORE than 30%, MORE than 14 days.\"","checks":["r1"]},{"title":"Missing T4","why":"The AI ignores the combined renewal and meeting rule.","fix":"Say: \"T4 needs BOTH renewal within 60 days and no meeting in 30 days.\"","checks":["r1"]},{"title":"Wrong sort or header","why":"The AI sorts by account name only.","fix":"Say: \"Sort by tier, then alphabetical.\"","checks":["r0","r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"States the boundaries","patterns":["more than 30","more than 14","inclusive"]},{"label":"Gives the header and sort","patterns":["account \\|","alphabetical"]}],"hint":"Triage rules hide edge cases at the boundaries. Quote the boundaries, the tier counts and the sort order.","rubricLabels":["The header row is exactly \"Account | Tier | Triggers\" with six rows and nothing outside the table","The tiers and triggers are Bolt High T2+T3, Delta High T1+T2, Acme Medium T1, Cedar Medium T4, Fox Medium T4, Echo Low with a dash","The rows are sorted High (Bolt, Delta), then Medium (Acme, Cedar, Fox), then Low (Echo), alphabetical within each tier"]}