{"id":"cs-coaching-note-observed-impact-ask","audience":"managers","category":"support-work","technique":"tone","track":"support","level":"intermediate","title":"Turn a harsh remark into a specific coaching note","free":false,"task":"Rewrite the remark as a coaching note to Selam in three labeled lines: \"Observed:\", \"Impact:\" and \"Ask:\". Use only dated facts, no labels about his character or attitude. The Ask has one specific behavior and a date. Add a last line exactly: \"Draft - HR reviews before anything goes in a file.\" Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"MANAGER'S REMARK (not for sharing): \"Selam is sloppy and has an attitude problem. He never follows up.\"\n\nFACTS\n- Standard: customer follow-up emails go out within 2 business days of a call.\n- Late follow-ups: Alder call Oct 12, follow-up Oct 22; Pine call Oct 19, follow-up Oct 28; Tessel call Oct 27, follow-up Nov 5.\n- Impact: Alder's sponsor emailed twice asking for the notes (Oct 19 and Oct 21). Pine and Tessel did not complain.\n- Selam completed 18 of 18 health-score updates on time in Q3.\n- Selam's book grew from 14 to 18 accounts in July.\n- Next 1:1 check-in: Friday Nov 20.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Keeping character labels","why":"The AI softens but keeps words like sloppy.","fix":"Say: \"No labels about character or attitude; dated facts only.\"","checks":["r2"]},{"title":"Exaggerating","why":"The AI repeats \"never follows up\".","fix":"Say: \"Use only the dated facts.\"","checks":["r1","r2"]},{"title":"Vague ask","why":"The AI says \"improve follow-ups\".","fix":"Say: \"One specific behavior and a date.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has three lines starting 'Observed:', 'Impact:' and 'Ask:' followed by the exact last line 'Draft - HR reviews before anything goes in a file.'.","checks":["r0"]}],"promptHints":[{"label":"Names the three labels","patterns":["observed","impact","ask"]},{"label":"Dated facts only","patterns":["dated","facts only","only the facts"]},{"label":"Bans character labels","patterns":["character","attitude","no labels"]},{"label":"Adds the HR line","patterns":["hr reviews"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Good feedback is specific, factual and has one clear ask. Name the labels and ban character judgments.","mission":"Turn a harsh remark about Selam into fair coaching.","musts":["Dated facts only","No character labels","Ask has behavior and date"],"rubricLabels":["The output has three lines starting \"Observed:\", \"Impact:\" and \"Ask:\" followed by the exact last line \"Draft - HR reviews before anything goes in a file.\"","Observed uses dated facts about the three follow-ups taking longer than 2 business days (Alder Oct 12 to Oct 22, Pine Oct 19 to Oct 28, Tessel Oct 27 to Nov 5) and Impact cites the Alder sponsor emailing twice","Ask names one specific behavior (follow-ups within 2 business days) with the Nov 20 check-in date, and there are no character labels such as sloppy, attitude or never"]}