{"id":"cs-contract-clauses-neutral-summary-legal-questions","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"advanced","title":"Summarize three clauses neutrally and list questions for Legal","free":false,"task":"Build a plain-text table with the header row exactly \"Clause | What it says | Question for Legal\" and three rows in the order given. \"What it says\" restates the clause in 20 words or fewer. The question ends with \"?\". Do not judge whether a clause is good, bad, risky or fair, and do not say what the customer must or should do. Plain text, under 150 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CONTRACT EXCERPTS - Pellham Books (renewal prep; the CSM is not a lawyer)\n\nClause 8.2 Renewal: \"This Agreement renews automatically for successive twelve (12) month terms unless either party gives written notice of non-renewal at least ninety (90) days before the end of the then-current term.\"\n\nClause 9.1 Fees: \"Fees may be increased on renewal by up to five percent (5%) over the prior term's fees, provided Provider gives sixty (60) days' written notice of the increase.\"\n\nClause 12.3 Liability: \"Each party's total liability under this Agreement shall not exceed the fees paid in the twelve (12) months preceding the claim, except for breaches of confidentiality.\"\n\nSales note: \"That auto-renew clause is a trap for customers\" and \"the liability cap is standard\".\nRenewal date: Mar 1. Today: Nov 9.","rules":[{"type":"plainText"},{"type":"maxWords","max":150}],"mistakes":[{"title":"Adopting the sales view","why":"The AI repeats \"trap\" or \"standard\".","fix":"Say: \"Do not judge a clause; no good, bad, risky, fair or standard.\"","checks":["r2"]},{"title":"Concluding what applies","why":"The AI says notice must be given by a date.","fix":"Say: \"Restate only; do not say what anyone must do.\"","checks":["r2"]},{"title":"Long restatements","why":"The AI copies the clause.","fix":"Say: \"What it says: 20 words or fewer.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the header row is exactly 'Clause | What it says | Question for Legal' followed by three rows for 8.2, 9.1 and 12.3 in that order.","checks":["r0"]}],"promptHints":[{"label":"Gives the header","patterns":["clause \\|","header"]},{"label":"Neutral wording","patterns":["neutral","do not judge","no judg"]},{"label":"Questions for Legal","patterns":["question for legal","ends with"]},{"label":"Word cap","patterns":["20 words","15 words"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"For contracts, restate and ask questions; never judge or advise. Name the words to avoid.","mission":"Summarize three contract clauses neutrally and queue questions for Legal.","musts":["Summary 20 words max","No good or bad judgments","No advice to customer"],"rubricLabels":["The header row is exactly \"Clause | What it says | Question for Legal\" followed by three rows for 8.2, 9.1 and 12.3 in that order","Each What it says restates the clause accurately in 20 words or fewer (auto-renews for 12 months unless 90 days notice; up to 5% increase with 60 days notice; liability capped at 12 months of fees except confidentiality breaches)","Each question ends with \"?\", and no row calls a clause good, bad, risky, fair, standard or a trap or tells the customer what to do"]}