{"id":"cs-data-export-policy-three-answers","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Answer three data-export questions from the policy only","free":false,"task":"Answer the customer's three questions in three lines labeled A1:, A2: and A3:, each under 25 words. Use only the policy. If the policy does not say, write \"I will check with our security team\" for that answer. No greeting, no sign-off, plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER QUESTIONS (email from Lena Ortiz, admin at Pellham Books)\n1. How long after we cancel can we still download our data?\n2. What file formats can we export?\n3. How soon after that are our backups deleted?\n\nDATA EXPORT POLICY (rev. Oct 2026)\n- After cancellation or non-renewal, customers can download their data for 30 days. (Earlier versions said 60 days; that no longer applies.)\n- Exports are available as CSV for tables and PDF for reports. JSON export is on the roadmap with no date.\n- Only account admins can request an export.\n- Exports over 2 GB are delivered as a secure download link that expires in 7 days.\n\nInternal note: Lena's contract renews Dec 15 and she is not cancelling; she is doing a vendor review.","rules":[{"type":"plainText"},{"type":"maxWords","max":85}],"mistakes":[{"title":"Using the old 60 days","why":"The AI picks up the earlier version mentioned in the policy.","fix":"Say: \"Use the current policy: 30 days.\"","checks":["r1"]},{"title":"Making up a backup answer","why":"The AI invents a deletion period.","fix":"Say: \"If the policy does not say, write I will check with our security team.\"","checks":["r2"]},{"title":"Adding a greeting and sign-off","why":"The AI wraps answers in a friendly email.","fix":"Say: \"Three lines only: A1:, A2:, A3:. No greeting or sign-off.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Sets the line labels","patterns":["a1","labelled","labeled"]},{"label":"Limits to the policy","patterns":["only the policy","use only","policy only"]},{"label":"Gives the fallback phrase","patterns":["check with","security team"]},{"label":"Caps each answer","patterns":["under 25","25 words","each answer"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"When a source may not cover a question, give the AI a fixed phrase to use instead of guessing.","mission":"Answer the customer's three data-export questions from the policy.","musts":["Policy facts only","Unknown means check security team","Under 25 words each"],"rubricLabels":["The output has exactly three lines starting A1:, A2: and A3:, with no greeting or sign-off","A1 says 30 days (not 60) and A2 says CSV for tables and PDF for reports without promising JSON","A3 says \"I will check with our security team\" because the policy does not cover backup deletion, and each answer is under 25 words"]}