{"id":"cs-day14-pulse-questions-three-types","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Write three day-14 pulse questions of different types","free":false,"task":"Write exactly 3 numbered pulse questions for new customers at day 14, after a first line that is exactly \"Day-14 pulse\". Each question is 12 words or fewer and ends in a question mark. Question 1 is a 1-to-5 rating, question 2 is open-ended, question 3 is yes/no. Do not use the words satisfied or happy. Plain text, under 45 words in total.","materialLabel":"Your material (attached to your prompt automatically)","material":"DAY-14 PULSE SURVEY DESIGN\nPurpose: learn how onboarding is going, quickly. The customer is a busy office manager; the survey must take under a minute.\nTopics we care about: how confident they feel using the product (rating), what is slowing them down (open), and whether they have a named trainer contact (yes/no).\nResearch notes: leading words like 'satisfied' and 'happy' push people toward positive answers. Keep wording neutral.\nCurrent draft questions (bad): 'Are you satisfied with how amazing our onboarding is?' and 'Tell us everything about your experience.'\nMaximum 3 questions.","rules":[{"type":"numberedItems","count":3},{"type":"plainText"},{"type":"maxWords","max":45}],"mistakes":[{"title":"Keeping the leading words","why":"The draft uses satisfied and amazing.","fix":"Say: \"Never use satisfied, happy or amazing.\"","checks":["r2"]},{"title":"Wrong question types","why":"The AI makes all three open-ended.","fix":"Say: \"Q1 rating 1-5, Q2 open-ended, Q3 yes/no.\"","checks":["r1"]},{"title":"Long or wrong format","why":"The AI adds intros and answer options.","fix":"Say: \"3 numbered questions, 12 words or fewer, ending with ?.\"","checks":["r0"]},{"title":"Letting it run long","why":"The AI adds intros, answer options and extra questions.","fix":"Say: \"First line Day-14 pulse, then exactly 3 numbered questions, under 40 words.\"","checks":["numberedItems","plainText","maxWords"]}],"promptHints":[{"label":"Fixes the number of lines","patterns":["\\b\\d+\\b.{0,15}(lines|items|numbered)","numbered","exactly \\d+"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the question types","patterns":["rating","open","yes/no"]},{"label":"Bans leading words","patterns":["satisfied","happy","never use"]}],"hint":"Pulse questions need one of each type, a word limit and neutral wording. State all three.","rubricLabels":["The first line is exactly \"Day-14 pulse\", followed by exactly 3 numbered questions, each ending with a question mark and 12 words or fewer","Question 1 asks for a 1-to-5 rating of confidence using the product, question 2 is open-ended about what is slowing them down, and question 3 is a yes/no about having a named trainer contact","No question uses the words satisfied, happy or amazing"]}