{"id":"cs-discount-request-policy-decision-lines","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Decide a discount request against the term-based policy","free":false,"task":"Decide the discount request in exactly three lines starting \"Request:\", \"Max allowed:\" and \"Decision:\". Show each amount as math. Decision is exactly one of Approve, Escalate to Director or Decline, with a reason of 10 words or fewer. Plain text, under 50 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"DISCOUNT POLICY (renewals)\n- Up to 5% discount: the CSM can approve, any term.\n- More than 5% needs a 2-year commitment, and up to 10% then needs Director approval.\n- A 1-year renewal can never exceed 5%.\n- More than 10% needs VP approval (any term).\n\nREQUEST: Alder Foods asks for 8% off a 1-year renewal. Current annual fee $50,000.\nAE note: 'The Director will approve it, just send it to her.' (Policy: a 1-year renewal can never exceed 5%.)\nThe CSM may offer the maximum allowed for a 1-year renewal.\nSeats: 40. Renewal date: Jan 31.","rules":[{"type":"plainText"},{"type":"maxWords","max":50}],"mistakes":[{"title":"Escalating to the Director","why":"The AE note says the Director will approve it.","fix":"Say: \"A 1-year renewal can never exceed 5%; decide from the policy.\"","checks":["r2"]},{"title":"Missing the math","why":"The AI states the amounts without working.","fix":"Say: \"Show each as percent x $50,000 = amount.\"","checks":["r1"]},{"title":"Free-form decision","why":"The AI writes a paragraph.","fix":"Name the three labels and the three allowed decisions.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["request:","max allowed:","decision:"]},{"label":"States the 1-year cap","patterns":["1-year","5%","never exceed"]}],"hint":"Policy decisions depend on the term. State the rules, the allowed decisions and the math format.","rubricLabels":["The output is exactly three lines starting Request:, Max allowed: and Decision:","Request shows 8% x $50,000 = $4,000 and Max allowed shows 5% x $50,000 = $2,500 for a 1-year renewal","Decision is exactly Decline (not Approve or Escalate to Director) with a reason of 10 words or fewer that a 1-year renewal cannot exceed 5%"]}