{"id":"cs-email-relative-dates-to-calendar-lines","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Turn an email's relative dates into four calendar lines","free":false,"task":"Turn the email into exactly 4 numbered lines like \"1. Fri Nov 13 - send contract back\", in date order, soonest first. Treat \"next Tuesday\" as the Tuesday of next week, and use the calendar. Include the weekday and the date on every line. Plain text, nothing else.","materialLabel":"Your material (attached to your prompt automatically)","material":"EMAIL from Odile Brandt (operations lead, Pellham Books), sent Monday Nov 9, 2026:\n\n\"Thanks for the call. Let's meet next Tuesday at 10am to walk through the setup, and the training should be the Thursday after that. Please send me the contract back by this Friday so our finance team can countersign. Oh, and the go-live review is on the last Wednesday of November. Our offices are closed on Thursday Nov 26 for a holiday.\"\n\nCALENDAR (2026)\nMon Nov 9, Tue Nov 10, Wed Nov 11, Thu Nov 12, Fri Nov 13\nMon Nov 16, Tue Nov 17, Wed Nov 18, Thu Nov 19, Fri Nov 20\nMon Nov 23, Tue Nov 24, Wed Nov 25, Thu Nov 26, Fri Nov 27\n\nOdile's team is in the same time zone as ours.","rules":[{"type":"plainText"},{"type":"numberedItems","count":4}],"mistakes":[{"title":"Reading next Tuesday as Nov 10","why":"The AI picks the nearest Tuesday.","fix":"Say: \"Next Tuesday means the Tuesday of next week.\"","checks":["r1"]},{"title":"Listing the holiday","why":"The AI adds Nov 26 as an event.","fix":"Say: \"Only the four things she asked for.\"","checks":["r2"]},{"title":"Skipping the weekday","why":"The AI writes only dates.","fix":"Say: \"Include the weekday and the date on every line.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]}],"promptHints":[{"label":"Fixes the line count","patterns":["4 (numbered )?lines","exactly 4"]},{"label":"Defines next Tuesday","patterns":["next tuesday","tuesday of next week"]},{"label":"Asks for weekday and date","patterns":["weekday"]},{"label":"Date order","patterns":["date order","soonest"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]}],"hint":"Relative dates are easy to misread. Define the tricky phrase and make the AI show the weekday and date.","mission":"Turn the email's vague dates into four real calendar entries.","musts":["Weekday and date each","Soonest first","Next Tuesday means next week"],"rubricLabels":["The output has exactly 4 numbered lines, each with a weekday, a date and an action, and nothing before or after","The lines are Fri Nov 13 contract back, Tue Nov 17 setup walk-through at 10am, Thu Nov 19 training and Wed Nov 25 go-live review","The lines are in date order, soonest first, and the Nov 26 holiday is not listed as an event"]}