{"id":"cs-exec-assistant-scheduling-text-two-slots","audience":"executives","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Text an executive assistant to book a CEO-to-CEO call","free":false,"task":"Write a text message to Priya, the assistant to the customer's CEO. Start with \"Hi Priya,\". Offer exactly the two time slots (with time zone), state the purpose in a few words, and ask her to confirm one. Do not mention any incident, credit or escalation. Sign off \"Hana, for Nadia Okoro\". Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CALL REQUEST - Harbor & Pine Hotels\nOur CEO, Nadia Okoro, wants a 20-minute call with their CEO, Diego Santos.\nTheir CEO's assistant: Priya Wells.\nPurpose: an introduction and to hear Diego's priorities for next year.\nNadia's availability: Tue Nov 17 at 2:00pm ET, or Wed Nov 18 at 11:00am ET.\nBackground (internal): the account had an outage in October and a credit request is open. Hana (VP Customer Success) is organizing the call and texts on Nadia's behalf.\nPriya prefers texts to email.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Mentioning the outage","why":"The AI explains why the call is happening.","fix":"Say: \"Do not mention any incident, credit or escalation.\"","checks":["r2"]},{"title":"Offering open-ended times","why":"The AI asks \"when works for you?\".","fix":"Say: \"Offer exactly the two slots and ask her to confirm one.\"","checks":["r1"]},{"title":"Too long for a text","why":"The AI writes an email.","fix":"Say: \"Under 45 words.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Greeting and sign-off","patterns":["hi priya","for nadia"]},{"label":"Two slots with time zone","patterns":["nov 17","nov 18","et"]},{"label":"Purpose and confirm","patterns":["purpose","confirm","introduction"]},{"label":"Bans incident talk","patterns":["do not mention","incident","credit"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"A scheduling text is short: who, why, two exact options and one ask. Say what must stay out.","mission":"Book a CEO-to-CEO call through Priya, the assistant.","musts":["Exactly two time slots","Include time zone","No incident or credit talk"],"rubricLabels":["The message starts with \"Hi Priya,\" and ends with the sign-off \"Hana, for Nadia Okoro\"","It offers both slots, Tue Nov 17 at 2:00pm ET and Wed Nov 18 at 11:00am ET, states the purpose as an introduction and hearing Diego's priorities, and asks her to confirm one","It does not mention the outage, a credit or an escalation, and contains nothing beyond the greeting, the purpose, the two slots, the request to confirm and the sign-off"]}