{"id":"cs-exec-sponsor-meeting-open-questions","audience":"executives","category":"support-work","technique":"audience","track":"support","level":"intermediate","title":"Prepare three open questions for an executive sponsor meeting","free":false,"task":"Write exactly 3 numbered questions for our executive to ask the customer's sponsor. Each begins with What, How or Which, ends with \"?\" and is followed by \"Why:\" and a reason under 12 words. Each question must use one fact from the notes. No yes/no questions and nothing about renewal or price. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT BRIEF - Kingsley Retail (sponsor: Marguerite Doyle, COO)\n\n- Our executive last spoke with Marguerite 4 months ago (June).\n- Kingsley reorganized on Oct 1: regional managers now report to a new head of stores, Paolo Reyes.\n- Usage of our reporting tool is up 18% since July, driven by the returns team.\n- Their stated 2026 goal in the success plan: cut returns processing time. The current baseline was never recorded.\n- Two integrations are live; the POS integration is still planned.\n- Renewal is in May. Our AE wants this meeting to \"set up the renewal\", but the exec's agenda is relationship and learning.\n- Marguerite once mentioned that she dislikes status-report meetings.","rules":[{"type":"plainText"},{"type":"numberedItems","count":3},{"type":"maxWords","max":110}],"mistakes":[{"title":"Asking yes/no questions","why":"The AI writes \"Are you happy with...?\".","fix":"Say: \"Start each question with What, How or Which.\"","checks":["r0","r2"]},{"title":"Sneaking in the renewal","why":"The AI follows the AE's aim.","fix":"Say: \"Nothing about renewal or price.\"","checks":["r2"]},{"title":"Generic questions","why":"The AI asks questions that fit any account.","fix":"Say: \"Each question must use one fact from the notes.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Fixes the question count","patterns":["3 (numbered )?questions","three questions","exactly 3"]},{"label":"Sets open question starters","patterns":["what, how","what, how or which","open"]},{"label":"Requires a fact in each","patterns":["one fact","from the notes","specific"]},{"label":"Excludes renewal and price","patterns":["renewal","price","nothing about"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Good discovery questions are open, specific to the account and explain why they matter. Ban the topics the meeting is not for.","mission":"Prepare three open questions for the customer's executive sponsor.","musts":["Use a fact from notes","No yes/no questions","No renewal or price"],"rubricLabels":["The output has exactly 3 numbered questions, each starting with What, How or Which and ending with \"?\", each followed by \"Why:\"","Each question uses a different fact from the notes (the Oct 1 reorganization, the returns-processing goal with no baseline, the 4 months since contact, the usage growth, or the planned POS integration)","No question is a yes/no question and none mentions renewal, price or the AE's sales aim, and each Why reason is under 12 words"]}