{"id":"cs-expansion-objections-three-qa","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Prepare three expansion objection answers with no pressure","free":false,"task":"Prepare answers for three expansion objections. Format each as \"Q:\" then \"A:\" on the next line, exactly three pairs in the order given. Each answer is under 25 words, uses only the facts, offers no new discount and uses no pressure tactics. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"EXPANSION: adding 20 seats at Corvid Logistics (40 seats today).\nFACTS\n- Seat price: $30 per seat per month, the same as their current contract. No new discount is approved for this add-on.\n- Quote validity: 30 days from the date sent. There is no price change planned in that period.\n- Adoption: 31 of 40 current seats are active; 9 are idle. We offer a free adoption review (60 minutes) before any purchase.\n- Co-terming: new seats can start now and end with the main contract on Jun 30.\n\nLIKELY OBJECTIONS (in order)\n1. 'Your price is too high.'\n2. 'We are not even using the seats we have.'\n3. 'Maybe next year.'\n\nSales draft: 'Tell him the price jumps next month so he should hurry.' (False.)","rules":[{"type":"plainText"},{"type":"maxWords","max":110}],"mistakes":[{"title":"Inventing urgency","why":"The sales draft says the price jumps next month.","fix":"Say: \"No pressure tactics; the quote is valid 30 days.\"","checks":["r2"]},{"title":"Promising a discount","why":"The AI offers 10% to overcome the price objection.","fix":"Say: \"No new discount.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes a paragraph on handling objections.","fix":"Show Q: then A: on the next line, three pairs.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows Q and A layout","patterns":["q:","a:"]},{"label":"Bans pressure and discounts","patterns":["no discount","no pressure"]}],"hint":"Objection handling must stay inside the facts. List the facts, the order and the banned tactics.","rubricLabels":["The output has exactly three Q: lines in the order given, each followed by an A: line","Answer 1 states the seat price is $30 per month, the same as today, with no new discount; answer 2 offers the free 60-minute adoption review before buying","Answer 3 says the quote stays valid for 30 days with no pressure, and no answer claims the price will rise"]}