{"id":"cs-feature-announcement-three-labels","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Announce a feature to admins without hype","free":false,"task":"Write a feature announcement for account admins as exactly three lines starting \"What it does:\", \"Who it helps:\" and \"How to turn it on:\". Plain text, under 70 words. Do not use the words revolutionary, game-changing, seamless or powerful. State which plans get it.","materialLabel":"Your material (attached to your prompt automatically)","material":"RELEASE NOTE: Bulk edit (ships Nov 10)\nWhat: select up to 200 records in a list and change one field for all of them at once (owner, status, or tag).\nPlans: Business and Enterprise. Not available on Starter.\nTurn on: an admin goes to Settings > Features and switches on Bulk edit. It is off by default.\nTime saved in beta: customers changed 150 record owners in about 2 minutes, versus about 40 minutes one by one.\nLimit: 200 records per action; changes cannot be undone, but each change is logged in the audit history.\n\nMarketing draft headline: 'A powerful, seamless, game-changing way to edit data!' (Rejected by the product lead.)\nAudience: account admins, mostly not technical.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Copying the marketing draft","why":"The rejected headline uses hype words and the AI reuses them.","fix":"Say: \"Banned words: revolutionary, game-changing, seamless, powerful.\"","checks":["r2"]},{"title":"Missing the plan limit","why":"The AI says everyone gets it.","fix":"Say: \"State Business and Enterprise only.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes a promotional paragraph.","fix":"Name the three labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["what it does:","who it helps:","how to turn it on"]},{"label":"Bans hype words","patterns":["revolutionary","banned","hype"]}],"hint":"Announcements for admins should be plain and specific. Name the labels, the plans and the banned words.","rubricLabels":["The output is exactly three lines starting What it does:, Who it helps: and How to turn it on:","Who it helps says admins on Business and Enterprise plans (not Starter), and How to turn it on gives Settings > Features and switching on Bulk edit","What it does mentions changing one field for up to 200 records at once, and the output uses none of the words revolutionary, game-changing, seamless or powerful"]}