{"id":"cs-feature-sunset-notice-four-lines","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Announce a feature sunset with the notice period worked out","free":false,"task":"Write the customer notice for a feature sunset as exactly four lines starting \"What:\", \"When:\", \"What to do:\" and \"Help:\". When includes the sunset date and the days of notice, worked out from the dates. Do not give the internal reason. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"FEATURE SUNSET PLAN: the 'Classic dashboard' is being retired.\nAnnouncement date: Monday Nov 9. Sunset date: Sunday Feb 7. Customers keep full access until the end of Feb 7.\nReplacement: the new 'Analytics' tab. Saved Classic dashboards migrate automatically on Jan 15; customers can start the migration earlier from Settings > Migrate dashboards.\nHelp: a live migration clinic on Dec 10 at 1 PM Eastern, and the help article 'How to move to Analytics'. Support: help@brightly.example.\nINTERNAL REASON (do not share): maintaining two dashboards costs about $400,000 a year, and engineering wants to cut it.\nDay counting help: Nov 9 to Nov 30 is 21 days; December has 31; January has 31; Feb 1 to Feb 7 is 7 days.\nMarketing draft headline: 'Exciting news: a better way to see your data!' (Do not use.)","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Sharing the internal reason","why":"The notes include the maintenance cost.","fix":"Add: \"Do not give the internal reason.\"","checks":["r2"]},{"title":"Wrong notice period","why":"The AI counts months instead of days.","fix":"Say: \"Work out the days of notice: 21 + 31 + 31 + 7 = 90.\"","checks":["r1"]},{"title":"Marketing tone or wrong layout","why":"The AI uses 'Exciting news' and writes paragraphs.","fix":"Name the four labels; plain, no hype.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["what:","when:","what to do:","help:"]},{"label":"Bans the internal reason","patterns":["internal","do not give","do not share"]}],"hint":"Sunset notices need dates, the notice period and a path forward. Name the four lines and what to leave out.","rubricLabels":["The output is exactly four lines starting What:, When:, What to do: and Help:","When gives the Feb 7 sunset and 90 days of notice (21 + 31 + 31 + 7), and What to do mentions the automatic migration on Jan 15 or the earlier migration from Settings > Migrate dashboards","Help mentions the Dec 10 clinic at 1 PM Eastern and the help article or help@brightly.example, and nothing mentions the $400,000 cost or the cost-cutting reason"]}