{"id":"cs-feedback-memo-distinct-accounts","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Rank product requests by distinct accounts, not mentions","free":false,"task":"Write the top-3 requests for the product manager, Lucia. Exactly three numbered lines, most requested first, formatted like \"1. Request: N accounts (Name, Name)\". Count distinct accounts, not mentions. Then one last line starting \"Caution:\" saying not to promise dates. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"FEEDBACK LOG (Oct), one row per note\nN1  Acme Corp: needs SSO login\nN2  Bolt Co: needs SSO login\nN3  Echo Inc: wants CSV export of reports\nN4  Acme Corp: SSO again, getting urgent\nN5  Cora Ltd: asks about SSO\nN6  Halo Ltd: wants a mobile app\nN7  Fable Co: wants CSV export\nN8  Dune Inc: needs SSO login\nN9  Kilo Co: wants a Slack integration\nN10 Gyro Ltd: wants CSV export\nN11 Iris Inc: wants a mobile app\nN12 Jade Co: wants dark mode\n\nROADMAP STATUS: SSO is 'planned', no date. CSV export is 'in design'. Mobile app is 'under consideration'.\nSlack message from a sales rep: 'I told Acme SSO ships in Q1, can we make sure it does?'","rules":[{"type":"numberedItems","count":3},{"type":"plainText"}],"mistakes":[{"title":"Counting mentions","why":"Acme appears twice, so the AI reports 5 for SSO.","fix":"Say: \"Count distinct accounts, not notes.\"","checks":["r1"]},{"title":"Wrong ranking","why":"The AI includes one-off requests or mis-ranks the ties.","fix":"Say: \"Top 3 by distinct accounts.\"","checks":["r0"]},{"title":"Repeating the sales promise","why":"The AI echoes Q1 for SSO.","fix":"Add: \"Caution line: no dates promised; SSO is planned, no date.\"","checks":["r2"]},{"title":"Leaving the list shape open","why":"The AI picks its own number of items and its own layout.","fix":"Show the shape: \"exactly N numbered lines like: 1. Label: detail\".","checks":["numberedItems"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Fixes the number of lines","patterns":["\\b\\d+\\b.{0,15}(lines|items|numbered)","numbered","exactly \\d+"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Counts distinct accounts","patterns":["distinct","unique","accounts"]},{"label":"Fixes the format and caution","patterns":["caution:","1\\.","format"]}],"hint":"Counting needs a definition. Say distinct accounts, show the line format, and ask for a caution line about promises.","rubricLabels":["The three numbered lines rank SSO: 4 accounts (Acme, Bolt, Cora, Dune), then CSV export: 3 accounts (Echo, Fable, Gyro), then mobile app: 2 accounts (Halo, Iris)","SSO is counted as 4 accounts, not 5 mentions, and no account is listed twice","The last line starts with \"Caution:\", says SSO has no committed date, and does not say SSO ships in Q1"]}