{"id":"cs-feedback-quotes-json-for-product","audience":"managers","category":"support-work","technique":"format","track":"support","level":"advanced","title":"Pull verbatim customer quotes into a tagged JSON list","free":false,"task":"Extract the four strongest quotes for the product team as one JSON code block with one object per line. Keys: account, quote, theme. Quotes must be verbatim and 15 words or fewer. Theme is exactly one of \"reporting\", \"permissions\", \"integrations\". Skip complaints that are about support, not product. At most 8 lines of code.","materialLabel":"Your material (attached to your prompt automatically)","material":"CALL NOTES FILE (October)\n\nAcme Corp: \"I can't give my regional managers their own view, so they all see everyone's numbers, and that's a problem.\"\nBolt Co: \"The weekly email report is great but I can't change the day it sends.\"\nCora Ltd: \"Your support team took four days to answer me.\" (support)\nDune Inc: \"Does it connect to our accounting tool? We re-type invoices by hand every Friday.\"\nEcho Inc: \"We need to restrict who can delete projects. Right now anyone can.\"\nFable Co: \"The chart exports look blurry when I paste them into slides.\"\nGyro Ltd: \"Honestly, I love it. Don't change a thing.\"\n\nThemes for tagging: reporting (charts, emails, exports), permissions (who sees or changes what), integrations (connections to other tools).\nNote: prefer quotes that name a concrete workaround or cost.","rules":[{"type":"codeBlocks","count":1},{"type":"maxCodeLines","max":8}],"mistakes":[{"title":"Including the support complaint","why":"The AI includes Cora because it is negative.","fix":"Say: \"Skip complaints about support.\"","checks":["r1"]},{"title":"Paraphrasing","why":"The AI rewrites quotes to make them tidier.","fix":"Say: \"Quotes must be word for word.\"","checks":["r1"]},{"title":"Free-form output","why":"The AI adds prose or invents themes.","fix":"Say: \"One JSON code block, themes only from the list.\"","checks":["r0","r2"]},{"title":"Skipping the code block shape","why":"The AI splits output into several code blocks or none.","fix":"Say \"exactly one code block and nothing else\".","checks":["codeBlocks"]},{"title":"Letting the code sprawl","why":"The AI adds extra lines and comments.","fix":"Say \"at most N lines of code\".","checks":["maxCodeLines"]}],"promptHints":[{"label":"Asks for one code block","patterns":["code block","```"]},{"label":"Caps the code length","patterns":["lines"]},{"label":"Names the keys","patterns":["account","quote","theme"]},{"label":"Requires verbatim","patterns":["verbatim","word for word"]}],"hint":"Quote extraction needs a verbatim rule, a filter, and a fixed theme list. Spell all three out.","rubricLabels":["The output is a single JSON code block with four objects, each with the keys account, quote and theme","Each quote is word for word from the notes and 15 words or fewer, and none is the support complaint (Cora) or the praise (Gyro)","Each theme is exactly reporting, permissions or integrations, with Dune tagged integrations and Echo tagged permissions"]}