{"id":"cs-feedback-tension-brief-sso","audience":"managers","category":"support-work","technique":"grounding","track":"support","level":"advanced","title":"Brief product on opposing feedback without picking a side","free":false,"task":"Write a brief for the product manager, Lucia, with exactly four labeled lines: Request:, Evidence:, Tension:, Suggestion:. Evidence gives counts of accounts and ARR on each side. Suggestion offers an option that serves both sides or asks product to decide; promise no date. Plain text, under 130 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"FEEDBACK ON SSO (Oct)\nWANT SSO REQUIRED FOR ALL USERS: Orchid Co (ARR $30,000), Cedar Ltd ($30,000), Delta Inc ($30,000). Their IT teams say optional SSO is a security gap.\nWANT SSO OPTIONAL: Pine Group (ARR $200,000). Quote: 'Our contractors don't have company logins. If SSO is mandatory, they're locked out and we'd have to rethink the contract.'\n\nOther facts: SSO enforcement does not exist today; it is 'under consideration' with no date. Pine renews in March.\nSales rep message: 'Just tell Orchid and Cedar and Delta it ships in Q1 to keep them happy.'\nBackground: roughly 3 more accounts asked about SSO enforcement in the last 6 months (no details).","rules":[{"type":"plainText"},{"type":"maxWords","max":130}],"mistakes":[{"title":"Promising Q1","why":"The sales rep message pushes the AI to promise a quarter.","fix":"Say: \"Promise no date. SSO enforcement is under consideration.\"","checks":["r2"]},{"title":"Picking a winner by count","why":"The AI backs 3 accounts and ignores the ARR on the other side.","fix":"Say: \"Give counts and ARR for both sides.\"","checks":["r1"]},{"title":"Free-form memo","why":"The AI writes paragraphs.","fix":"Name the four labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["request:","evidence:","tension:","suggestion:"]},{"label":"Asks for both sides","patterns":["both sides","arr"]}],"hint":"Opposing requests need both counts and revenue, a fair framing and no promised dates.","rubricLabels":["The output is exactly four lines starting Request:, Evidence:, Tension: and Suggestion:","Evidence gives 3 accounts wanting it required ($90,000 ARR combined) and 1 account wanting it optional ($200,000 ARR)","Suggestion offers an option that serves both sides (such as an admin-controlled setting per group) or asks product to decide, and promises no date or quarter"]}