{"id":"cs-first-week-faq-three-questions","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Write a three-question first-week FAQ for new customers","free":false,"task":"Write an FAQ for new customers with exactly 3 questions: Who is my contact? When is training? What do I need to prepare? Format each as \"Q:\" then \"A:\" on the next line, each answer under 22 words. Use only the current welcome guide. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"WELCOME GUIDE (current, Nov 1), Juniper Dental\nYour contact: Ana Ruiz, Customer Success Manager, ana.ruiz@brightly.example, available Monday to Friday, 9 AM to 5 PM Eastern.\nTraining: two live sessions on Tuesday Nov 17 and Thursday Nov 19, both at 11:00 AM Eastern, 60 minutes, by video. Recordings are available afterwards.\nPrepare: (1) activate your account from the setup email; (2) invite at least 3 teammates; (3) export your current patient schedule as a CSV (we will show you how).\nOLD GUIDE (do not use): 'Training is on Nov 12. Your contact is support@brightly.example.'\nAll times Eastern.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Using the old guide","why":"The outdated guide has a different date and contact.","fix":"Say: \"Use only the Nov 1 guide.\"","checks":["r2"]},{"title":"Missing details","why":"The AI writes 'training is next week'.","fix":"Say: \"Include the dates, time and length.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes headings and bullets.","fix":"Show Q: then A: on the next line, three pairs.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows Q and A layout","patterns":["q:","a:"]},{"label":"Uses the current guide","patterns":["current","nov 1","ignore the old"]}],"hint":"First-week FAQs must use the current guide. Name the questions, the layout and the source to trust.","rubricLabels":["The output has exactly three Q: lines in the order contact, training, preparation, each followed by an A: line","The contact answer names Ana Ruiz with her hours, and the training answer gives Nov 17 and Nov 19 at 11:00 AM Eastern","The preparation answer lists activating the account, inviting 3 teammates and exporting the schedule CSV, and nothing uses the old Nov 12 date or the support email"]}