{"id":"cs-health-score-contributions-lines","audience":"customer-success","category":"support-work","technique":"verification","track":"support","level":"beginner","title":"Show each factor's contribution to a health score","free":false,"task":"Show how the health score is built for Pierce Dental in exactly five lines: one for each factor (\"Usage:\", \"Support:\", \"Sponsor:\", \"NPS:\") formatted like \"Usage: 70 x 40% = 28\", then \"Total:\" with the sum and the band. Use the current weights, not the old ones. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"HEALTH SCORE, Pierce Dental (Nov 6)\nFactor scores (0-100): Usage 70, Support 90, Sponsor engagement 50, NPS 60.\nCURRENT WEIGHTS (since Nov 1): Usage 40%, Support 20%, Sponsor 20%, NPS 20%.\nOLD WEIGHTS (retired): Usage 50%, Support 20%, Sponsor 15%, NPS 15%.\nBands: Green 75 and above. Yellow 50 to 74. Red below 50.\n\nA colleague's old spreadsheet still computes: 70 x 50% + 90 x 20% + 50 x 15% + 60 x 15% = 69.5, and shows Yellow.\nThe CSM wants to explain the score to the sponsor, so each factor must be visible.\nWhole numbers only.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Using the old weights","why":"The old spreadsheet is in the material.","fix":"Say: \"Use the current weights 40/20/20/20.\"","checks":["r1"]},{"title":"Showing only the total","why":"The AI gives 68 with no factor lines.","fix":"Say: \"One line per factor: score x weight = points.\"","checks":["r0"]},{"title":"Missing the band","why":"The AI forgets the band or sum.","fix":"Say: \"Total: the sum and the band.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the line format","patterns":["x 40%","= 28","usage:"]},{"label":"Uses current weights","patterns":["current weights","40%","not the old"]}],"hint":"Score breakdowns need the line format, the right weights and the band rule. State them.","rubricLabels":["The output is exactly five lines: four factor lines starting Usage:, Support:, Sponsor:, NPS: and a Total: line","The factor lines show 70 x 40% = 28, 90 x 20% = 18, 50 x 20% = 10 and 60 x 20% = 12","Total shows 28 + 18 + 10 + 12 = 68 and the band Yellow, with no use of the old weights or 69.5"]}