{"id":"cs-health-score-weights-recalc","audience":"customer-success","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Recalculate health scores under new weights and flag band changes","free":false,"task":"Recalculate the four health scores with the new weights and compare to the old ones. Output a table with the header \"Account | Old | New | Band\" and four rows, then one last line starting \"Moved:\" that lists only the accounts that changed band. Band is the new band. Show whole numbers only. Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"HEALTH SCORE MODEL (0-100 per factor)\nOld weights: Usage 50%, Support 20%, Sponsor 15%, NPS 15%.\nNew weights (effective Nov 1): Usage 40%, Support 20%, Sponsor 20%, NPS 20%.\nBands: Green 75 and above. Yellow 50 to 74. Red below 50.\n\nFACTOR SCORES [Usage, Support, Sponsor, NPS]\nAlder Foods: 80, 70, 40, 60\nBirch Labs: 90, 80, 60, 80\nFir Logistics: 60, 80, 100, 80\nIvy Partners: 100, 80, 20, 60\n\nNote from the CS lead: 'Fir looks fine to me, no need to change anything on Fir, it is Yellow either way.'","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Skipping the weights","why":"The AI averages the four factors or reuses the old weights.","fix":"Say: \"Old = 50/20/15/15, new = 40/20/20/20. Multiply each factor.\"","checks":["r0"]},{"title":"Trusting the lead's note","why":"The note says Fir is Yellow either way; the AI believes it.","fix":"Say: \"Do the math for every account. Ignore the note.\"","checks":["r1"]},{"title":"Listing unchanged accounts","why":"The AI lists all four as moved or adds commentary.","fix":"Say: \"Moved: only accounts whose band changed.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives both weight sets","patterns":["50","40","weights"]},{"label":"Sets the header and last line","patterns":["moved:","account \\|"]}],"hint":"Scoring jobs need both formulas, the band rule, and a fixed table. Tell the AI to ignore a note that contradicts the math.","rubricLabels":["The header is \"Account | Old | New | Band\" and the old and new scores are Alder 69 and 66, Birch 82 and 80, Fir 73 and 76, Ivy 78 and 72","The Band column shows Yellow for Alder, Green for Birch, Green for Fir and Yellow for Ivy","The last line is exactly \"Moved: Fir, Ivy\" (either order) and the output does not say Fir stays Yellow"]}