{"id":"cs-health-trend-lines-points-change","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Show three health score changes as signed lines","free":false,"task":"Write a first line exactly \"Health changes\", then exactly three lines, one per account, formatted \"Alder: down 4 points (72 to 68)\". Use \"up\", \"down\" or \"unchanged\" and work out the number of points yourself. Only list the three accounts below. Plain text, under 40 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"HEALTH SCORES (0-100), last month to this month\nAlder Foods: 72 to 68.\nBirch Labs: 55 to 61.\nCedar Co: 80 to 80.\nDune Works: 61 to 70. (Dune's change comes from a scoring-weight update on Nov 1, not from customer behavior; exclude it from this digest.)\n\nFormat reminder: 'Alder: down 4 points (72 to 68)'. For no change write 'Cedar: unchanged (80 to 80)'.\nOne point = one score point; do not use percentages.\nCSM comment: 'Birch is up 11%.' (Points, not percent.)","rules":[{"type":"plainText"},{"type":"maxWords","max":40}],"mistakes":[{"title":"Including Dune","why":"The notes list a fourth account.","fix":"Say: \"Only Alder, Birch and Cedar.\"","checks":["r0"]},{"title":"Using percentages","why":"The CSM comment says 11%.","fix":"Say: \"Points, not percentages.\"","checks":["r2"]},{"title":"Wrong format or arithmetic","why":"The AI writes sentences or miscounts.","fix":"Show: Alder: down 4 points (72 to 68); unchanged for no change.","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows the line format","patterns":["down 4 points","\\(72 to 68\\)","unchanged"]},{"label":"Limits to three accounts","patterns":["only","three accounts"]}],"hint":"Signed change lines need the format, the accounts to include and a ban on percentages.","rubricLabels":["The first line is exactly \"Health changes\", followed by exactly three lines for Alder, Birch and Cedar, with Dune not listed","The lines are Alder: down 4 points (72 to 68), Birch: up 6 points (55 to 61) and Cedar: unchanged (80 to 80)","No percentages are used"]}