{"id":"cs-inbox-triage-five-labels","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Label five inbox items Urgent, Today, This week or Later","free":false,"task":"Label each message with exactly one of: Urgent, Today, This week, Later. Output exactly 5 numbered lines like \"1. Later - newsletter\". Apply the rules in order: Urgent beats Today, which beats This week. Reason is 4 words or fewer. Plain text, nothing else.","materialLabel":"Your material (attached to your prompt automatically)","material":"TODAY: Monday Nov 9\n\nLABEL RULES\n- Urgent: from a customer executive, or about a P1 ticket or outage.\n- Today: has a deadline today (Nov 9).\n- This week: has a deadline Nov 10 to Nov 13.\n- Later: everything else.\n\nINBOX (sender - subject)\n1. Hana (our VP) - \"Q4 deck feedback needed by Nov 12\"\n2. Diego Santos (customer CEO) - \"Quick question on our invoice\"\n3. Support bot - \"P1 ticket #5210 updated: engineering needs info\"\n4. Marc (Finance) - \"Invoice approval due today by 5pm\"\n5. Product newsletter - \"Webinar recap and slides\"\n\nNote: Marc's message is internal and routine, but it has a deadline.","rules":[{"type":"plainText"},{"type":"numberedItems","count":5}],"mistakes":[{"title":"Inventing labels","why":"The AI uses High, Medium or Low.","fix":"Say: \"Use only Urgent, Today, This week or Later.\"","checks":["r1"]},{"title":"Ignoring the order of rules","why":"The AI labels the CEO email as Later because there is no deadline.","fix":"Say: \"Urgent beats Today, which beats This week.\"","checks":["r1"]},{"title":"Long reasons","why":"The AI explains each label in a sentence.","fix":"Say: \"Reason of 4 words or fewer.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has exactly 5 numbered lines in the format 'N. Label - reason' with nothing before or after.","checks":["r0"]}],"promptHints":[{"label":"Format example","patterns":["1\\.","label -"]},{"label":"Allowed labels","patterns":["urgent","today","this week","later"]},{"label":"Rule order","patterns":["beats","in order","urgent beats"]},{"label":"Short reasons","patterns":["4 words","four words"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]}],"hint":"Triage works when the labels are fixed and the rule order is explicit.","mission":"Sort five inbox messages into Urgent, Today, This week or Later.","musts":["Urgent beats Today","Reason 4 words max","One label each"],"rubricLabels":["The output has exactly 5 numbered lines in the format \"N. Label - reason\" with nothing before or after","The labels are 1 This week, 2 Urgent, 3 Urgent, 4 Today, 5 Later, using only the four allowed labels","Each reason is 4 words or fewer"]}