{"id":"cs-leadership-renewal-update-talk-track","audience":"managers","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Script a 90-second renewal update for the leadership call","free":false,"task":"Write what you will say on Monday's leadership call, in three labeled lines starting \"Headline:\", \"Numbers:\" and \"Ask:\". Say amounts in millions (like $1.9M) with the account count. Make no prediction about the outcome. The Ask is a specific request with a timeframe. Plain text, under 100 words, written to be spoken.","materialLabel":"Your material (attached to your prompt automatically)","material":"Q4 RENEWAL STATUS - prepared Nov 9\nTotal up for renewal this quarter: $2.4M across 18 accounts.\n- Signed: $1.9M, 14 accounts.\n- In negotiation: $0.3M, 3 accounts (all expected to close; no dates yet).\n- At risk: $0.2M, 1 account: Northgate Optics. Their sponsor left Oct 14 and there has been no customer meeting in 40 days. The new COO, Ilse Brandt, has not met us.\n- Need: a VP-level call to Ilse Brandt this week.\nLast quarter's gross retention was 93%. Q4 target is 92%.\nReminder: leadership dislikes surprises but also dislikes long updates.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Predicting close","why":"The AI says the 3 negotiating accounts will close.","fix":"Say: \"Make no prediction about the outcome.\"","checks":["r2"]},{"title":"Dropping account counts","why":"The AI gives dollar amounts only.","fix":"Say: \"Give each amount in millions with the account count.\"","checks":["r1"]},{"title":"Vague ask","why":"The AI asks for \"support\".","fix":"Say: \"Ask for a VP-level call to Ilse Brandt this week.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has exactly three lines starting 'Headline:', 'Numbers:' and 'Ask:' and sounds like spoken language.","checks":["r0"]}],"promptHints":[{"label":"Names the three labels","patterns":["headline","numbers","ask"]},{"label":"Wants millions and counts","patterns":["\\$\\d(\\.\\d)?m","account count","millions"]},{"label":"Bans predictions","patterns":["no prediction","don't predict","do not predict"]},{"label":"Sets a spoken style","patterns":["spoken","out loud","90 seconds","say"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"A talk track is spoken: short beats, round numbers and one concrete ask. Name the labels and what not to say.","mission":"Prepare a 90-second renewal update for Monday's leadership call.","musts":["Amounts in millions","No outcome predictions","Ask has a timeframe"],"rubricLabels":["The output has exactly three lines starting \"Headline:\", \"Numbers:\" and \"Ask:\" and sounds like spoken language","Numbers states $1.9M signed across 14 accounts, $0.3M in negotiation across 3 accounts and $0.2M at risk across 1 account (Northgate Optics), out of $2.4M","The Ask is a VP-level call to Ilse Brandt at Northgate this week, and the output predicts no outcome and does not mention the 93% or 92% retention figures"]}