{"id":"cs-low-touch-four-email-sequence-table","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Plan a four-email digital sequence for low-touch accounts","free":false,"task":"Build a plain-text table with the header row exactly \"Day | Subject | Asset | Goal\" and four rows for Day 1, Day 7, Day 21 and Day 45. Each subject is 6 words or fewer with no urgency words (no \"now\", \"hurry\", \"last chance\"). Use each of the four assets exactly once, with the webinar on Day 45. Goal is 8 words or fewer. Plain text, nothing else.","materialLabel":"Your material (attached to your prompt automatically)","material":"LOW-TOUCH PROGRAM - accounts under $10k ARR with no assigned CSM\nGoal of the program: get new customers activated in their first 45 days.\n\nASSETS AVAILABLE (one per email)\n- Setup guide (a 6-step page)\n- 3-minute overview video\n- Template library (ready-made report templates)\n- Monthly webinar (next one: Dec 2; the Day 45 email goes out about Nov 26)\n\nPast results: emails with the subject \"Don't miss out!\" had a 12% open rate; plain subjects averaged 31%.\nMarketing would like every subject to mention \"act now\".\nThe sequence starts on the day a customer signs.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Urgency in subjects","why":"The AI uses \"Act now\" or \"Don't miss out\".","fix":"Say: \"No urgency words in subjects.\"","checks":["r2"]},{"title":"Repeating or skipping an asset","why":"The AI uses the setup guide twice.","fix":"Say: \"Use each of the four assets exactly once, webinar on Day 45.\"","checks":["r1"]},{"title":"Wrong header","why":"The AI adds columns such as Owner.","fix":"Say: \"Header row exactly: Day | Subject | Asset | Goal.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the header","patterns":["day \\|","header"]},{"label":"One asset each","patterns":["each of the four","exactly once","webinar on day 45"]},{"label":"Subject rules","patterns":["6 words","no urgency","subject"]},{"label":"Goal length","patterns":["8 words"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"A sequence plan needs one job per email. Fix the columns, the asset rule and the word limits.","mission":"Plan four emails that nudge low-touch accounts over 45 days.","musts":["Use each asset once","Webinar on Day 45","No urgency words"],"rubricLabels":["The header row is exactly \"Day | Subject | Asset | Goal\" followed by four rows for Day 1, Day 7, Day 21 and Day 45","Each of the four assets (setup guide, video, template library, webinar) is used exactly once, with the webinar on Day 45","Every subject is 6 words or fewer and uses no urgency words such as now, hurry, last chance, don't miss, and each Goal is 8 words or fewer"]}