{"id":"cs-milestone-thank-you-note-two-sentences","audience":"customer-success","category":"support-work","technique":"tone","track":"support","level":"beginner","title":"Write a two-sentence milestone thank-you with no ask","free":false,"task":"Write a note to Dr. Imani. Exactly 2 sentences, plain text, under 50 words. The first word is \"Congratulations\" and the first sentence must end with the words \"10,000th report.\" Make no ask and mention no renewal or new product. Last line exactly \"Leo, Customer Success\".","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT: Pine Hospital Group. Sponsor: Dr. Imani Okoye.\nMILESTONE (Nov 5): staff have built their 10,000th report on the platform, 14 months after go-live. Monthly reports went from 300 in January to 1,100 in October.\nTeam members cited by the admin: the lab team built the most reports (2,300).\n\nMarketing's idea: 'Add a line asking for a case study and mention the new analytics module.' (No ask in this note.)\nRenewal is in February. Do not mention it.\nTone: warm, specific. The sponsor likes data.","rules":[{"type":"plainText"},{"type":"maxSentences","max":2},{"type":"maxWords","max":50}],"mistakes":[{"title":"Adding an ask","why":"Marketing's idea pushes the AI to add a case study request.","fix":"Say: \"No ask, no renewal, no new product.\"","checks":["r2"]},{"title":"Generic praise","why":"The AI writes 'great job' with no data.","fix":"Say: \"Include 10,000 and one specific fact.\"","checks":["r1"]},{"title":"Missing the exact words","why":"The AI opens with another word and signs 'Best'.","fix":"Say: \"First word Congratulations, sentence 1 ends with 10,000th report., exact last line.\"","checks":["r0"]},{"title":"Writing too much","why":"The AI adds bold, extra sentences and long praise.","fix":"Say: \"Exactly 2 sentences, plain text, under 40 words.\"","checks":["plainText","maxSentences","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the sentences","patterns":["sentence"]},{"label":"Counts the sentences","patterns":["2 sentences","two sentences"]},{"label":"Bans asks","patterns":["no ask","no renewal","no case study"]}],"hint":"A thank-you note should celebrate and ask for nothing. Fix the length, the opening, the data and the ban list.","rubricLabels":["The note starts with the word \"Congratulations\", the first sentence ends with \"10,000th report.\", and it ends with the line \"Leo, Customer Success\"","Includes the 10,000th report and one more specific fact such as the growth from 300 to 1,100 reports a month or the lab team's 2,300 reports","Makes no ask and does not mention the case study, the analytics module or the renewal"]}