{"id":"cs-missed-training-followup-email","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Follow up with users who missed training","free":false,"task":"Write the follow-up email to people who missed training. Line 1 is \"Subject:\" with 6 words or fewer. Use {{first_name}} and no other merge field. Give the recording placeholder [recording link] once and two make-up sessions as lines starting \"-\". Plain text, under 70 words. Do not mention attendance numbers.","materialLabel":"Your material (attached to your prompt automatically)","material":"TRAINING FOLLOW-UP: Tidewater Co, session on Nov 4 (12 of 40 invited users did not attend).\nRecording: available for 30 days; use the placeholder [recording link].\nMake-up live sessions (Central Time): Wednesday Nov 11 at 2:00 PM, and Friday Nov 13 at 10:00 AM. 45 minutes each, same content, with time for questions.\nWhat the training covers: creating a first project and inviting teammates.\nMerge fields available: {{first_name}}, {{company}}, {{trainer}}.\n\nCSM comment: 'Mention that only 28 of 40 showed up so they feel the peer pressure.' (Do not.)\nTone: friendly, no guilt. Sender: Jo (trainer).","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Mentioning attendance","why":"The CSM comment pushes the AI to mention who showed up.","fix":"Add: \"Do not mention attendance numbers.\"","checks":["r2"]},{"title":"Wrong merge fields","why":"The AI uses {{company}} or {{trainer}} because they are listed.","fix":"Say: \"Use {{first_name}} only.\"","checks":["r0"]},{"title":"Missing session details","why":"The AI writes 'we have more sessions'.","fix":"Say: \"List both make-up sessions with day, date, time and CT.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the field and placeholder","patterns":["first_name","\\[recording link\\]"]},{"label":"Lists two sessions","patterns":["two","bullet","nov 11"]}],"hint":"Follow-ups work when the options are concrete. Name the merge field, the placeholder and the two sessions.","rubricLabels":["Line 1 begins with \"Subject:\" with 6 words or fewer, and the email uses {{first_name}} and no other double-brace field","Includes [recording link] exactly once and exactly two bullet lines starting \"-\" for Wed Nov 11 at 2:00 PM and Fri Nov 13 at 10:00 AM Central","Mentions no attendance numbers (no 12, 28 or 40) and uses no guilt"]}