{"id":"cs-new-sponsor-intro-call-script","audience":"executives","category":"support-work","technique":"audience","track":"support","level":"beginner","title":"Script the first 60 seconds of a call with a new sponsor","free":false,"task":"Greg just replaced Anna as the executive sponsor at Marlin Freight. Write your opening for the call as exactly three lines starting \"Open:\", \"Context:\" and \"Ask:\". It is spoken, so use short sentences. Do not pitch anything new. Under 85 words, plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT: Marlin Freight (customer 22 months, renews Aug)\nOld sponsor: Anna Cole, promoted to regional VP on Oct 30.\nNew sponsor: Greg Hallam, VP Operations, started overseeing the platform Nov 3. Has never spoken with us.\n\nResults so far: late shipments down from 11% to 6%; dispatchers cut manual rerouting from 2 hours to 40 minutes per day.\nOpen item: dispatcher training for the Dallas hub has not happened; planned Nov 18.\n\nGoal of the call: learn what Greg cares about and book a 30-minute review for Nov 12 or Nov 13.\nUpsell idea in CRM: add the fuel-cost module ($18,000 per year). \n\nGreg's style (from Anna): direct, hates slides.","rules":[{"type":"plainText"},{"type":"maxWords","max":85}],"mistakes":[{"title":"Pitching the add-on","why":"The CRM idea sits in the notes and the AI works it into the opening.","fix":"Add: \"Do not pitch anything new.\"","checks":["r1"]},{"title":"Writing an email, not a script","why":"The AI writes a formal paragraph, not spoken lines.","fix":"Say: \"Spoken, short sentences, three labeled lines.\"","checks":["r0"]},{"title":"Vague ask","why":"The AI asks for 'a time to connect'.","fix":"Say: \"Ask for a 30-minute review on Nov 12 or 13.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the three labels","patterns":["open:","context:","ask:"]},{"label":"Bans a pitch","patterns":["no pitch","do not pitch","don.t pitch"]}],"hint":"A first call with a busy executive should be short and about him. Name the beats, say what to leave out, and what exact ask to make.","rubricLabels":["The output is exactly three lines starting Open:, Context: and Ask:, written as short spoken sentences","Context uses one result in plain numbers (late shipments from 11% to 6%, or rerouting from 2 hours to 40 minutes) and does not mention the fuel-cost module or any upsell","Ask requests a 30-minute review on Nov 12 or Nov 13, and the output mentions no slides"]}