{"id":"cs-onboarding-risk-slack-flag","audience":"managers","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Flag an at-risk onboarding to the internal team in Slack","free":false,"task":"Write a Slack post for the #cs-leads channel with exactly two lines starting \"Risk:\" and \"Ask:\". Plain text, under 60 words, no emojis. Name the customer, give one number, and make the ask a specific person and day. Do not blame the customer's staff.","materialLabel":"Your material (attached to your prompt automatically)","material":"ONBOARDING STATUS, Maple & Rye Bakeries (CSM: Dalia Roy), Nov 6\nGo-live planned Nov 30. Training: 6 of 22 staff trained (27%). The head baker, Tomas, has been out sick and the sessions he must attend were cancelled twice.\nBlocker: we need a second trainer for two extra sessions on Nov 17 and Nov 19. The training lead, Beck Oyelaran, has capacity on Nov 17 only.\nWhat would help: a second trainer for Nov 19, requested from Priya Chen (CS director) by Monday Nov 9.\nInternal side comment from Dalia: 'Tomas keeps cancelling, it's his fault.' (Do not repeat.)\nCustomer sponsor: owner Mrs. Alder, who is supportive.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Blaming Tomas","why":"Dalia's side comment blames him and the AI repeats it.","fix":"Add: \"Do not blame the customer's staff.\"","checks":["r2"]},{"title":"Vague ask","why":"The AI says 'we need more trainers'.","fix":"Say: \"Ask: Priya Chen, second trainer for Nov 19, by Monday Nov 9.\"","checks":["r2"]},{"title":"Wrong format","why":"The AI writes a long post with emojis.","fix":"Say: \"Exactly two lines: Risk: and Ask:, no emojis.\"","checks":["r0","r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the two labels","patterns":["risk:","ask:"]},{"label":"Bans blame","patterns":["do not blame","no blame"]}],"hint":"A short internal flag names the risk with a number and asks one person for one thing by a day.","rubricLabels":["The output is exactly two lines starting Risk: and Ask:, with no emojis","Risk names Maple & Rye Bakeries and gives a number (6 of 22 staff trained, or 27%, with a Nov 30 go-live)","Ask names a specific person and day (Priya Chen by Monday Nov 9 for a second trainer for Nov 19) and does not blame Tomas or the customer's staff"]}