{"id":"cs-plain-english-no-idioms-rewrite","audience":"customer-success","category":"support-work","technique":"tone","track":"support","level":"beginner","title":"Rewrite an idiom-heavy email for a reader learning English","free":false,"task":"Rewrite the email for Tomas, who is learning English. Put the action first. Use short sentences of 11 words or fewer and no idioms or slang (not \"circle back\", \"touch base\", \"move the needle\", \"low-hanging fruit\", \"ballpark\", \"hit the ground running\", \"ping\" or \"EOD\"). Start with \"Hi Tomas,\" and end with \"Mei\". Plain text, under 55 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ORIGINAL EMAIL (from Mei to Tomas Reyes, operations lead at a new customer):\n\"Hi Tomas, just wanted to circle back and touch base on the onboarding. Let's get on a call to move the needle and tackle the low-hanging fruit before the dust settles. Ballpark, we need your user list by EOD Thursday so we can hit the ground running. Ping me if anything is a blocker. Cheers, Mei\"\n\nFACTS\n- Tomas needs to send the list of users (names and emails) by Thursday Nov 12, 5:00pm his time.\n- Mei wants a 30-minute call on Friday Nov 13 to check the setup.\n- Tomas reads English as a second language and uses a translation tool.","rules":[{"type":"plainText"},{"type":"maxWords","max":55}],"mistakes":[{"title":"Keeping the idioms","why":"The AI keeps \"touch base\" or \"hit the ground running\".","fix":"Say: \"No idioms or slang; list the ones to avoid.\"","checks":["r2"]},{"title":"Burying the action","why":"The AI keeps the original order, with the list at the end.","fix":"Say: \"Put the action first.\"","checks":["r0"]},{"title":"Vague deadline","why":"The AI keeps \"EOD Thursday\".","fix":"Say: \"Write the exact date and time: Thursday Nov 12, 5:00pm.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Greeting and sign-off","patterns":["hi tomas","mei"]},{"label":"Action first","patterns":["action first","first sentence","list first"]},{"label":"Bans idioms","patterns":["idiom","slang","plain english"]},{"label":"Short sentences","patterns":["11 words","short sentences","or fewer"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"For a reader using a translation tool, put the action first, use exact dates and ban idioms by name.","mission":"Rewrite the email so Tomas, who is learning English, can act.","musts":["Action first","Sentences 11 words max","No idioms or slang"],"rubricLabels":["The note starts with \"Hi Tomas,\" and ends with \"Mei\", and its first sentence after the greeting is the action of sending the user list","It states the list is due Thursday Nov 12 at 5:00pm and proposes a 30-minute call on Friday Nov 13","It uses none of the listed idioms or slang and every sentence is 11 words or fewer"]}