{"id":"cs-plain-language-retention-notice-rewrite","audience":"customer-success","category":"support-work","technique":"tone","track":"support","level":"intermediate","title":"Rewrite a retention clause as a plain-language notice","free":false,"task":"Rewrite the clause as a four-sentence notice for admins. Each sentence is under 18 words, in everyday words. Do not use \"pursuant\", \"hereinafter\", \"shall\", \"Provider\" or \"Customer Data\". Say what changes and when. Then add the last line exactly: \"Draft - Legal to review before sending.\" Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"CURRENT CLAUSE (Section 9.2, Master Subscription Agreement)\n\"Pursuant to Section 9.2, Provider shall retain Customer Data for a period of thirty (30) days following termination or expiry of the subscription, after which Provider may, at its sole discretion, delete or anonymize such Customer Data. Customer may, prior to the expiry of said period, request an export of Customer Data in a commonly used format through an authorized administrator.\"\n\nPRODUCT UPDATE (approved by Product)\n- From Jan 1, the retention period changes from 30 days to 45 days.\n- It applies to subscriptions that end on or after Jan 1.\n- Only account admins can request an export. Exports are CSV for tables.\n- After the period, data is deleted (anonymization is no longer used).\n\nThe AE says: \"Customers love this, call it a big win.\"","rules":[{"type":"plainText"},{"type":"maxWords","max":85}],"mistakes":[{"title":"Keeping legal wording","why":"The AI keeps \"shall\" and \"Customer Data\".","fix":"Say: \"Everyday words; do not use pursuant, hereinafter, shall, Provider or Customer Data.\"","checks":["r2"]},{"title":"Dropping the date scope","why":"The AI says the change applies to everyone.","fix":"Say: \"Say it applies to subscriptions ending on or after Jan 1.\"","checks":["r1"]},{"title":"Adding hype","why":"The AI repeats the AE's \"big win\".","fix":"Say: \"Plain and factual, no hype.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has four sentences followed by the exact last line 'Draft - Legal to review before sending.'.","checks":["r0"]}],"promptHints":[{"label":"Sets four sentences","patterns":["4 sentences","four sentences"]},{"label":"Bans the legalese","patterns":["pursuant","shall","plain","everyday"]},{"label":"Gives the last line","patterns":["legal to review"]},{"label":"Caps sentence length","patterns":["under 18","18 words","each sentence"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Plain-language rewrites need a banned-word list, a sentence cap and a human-review line for anything contractual.","mission":"Rewrite the retention clause as a plain notice for admins.","musts":["Four short sentences","No legalese words","Say what changes, when"],"rubricLabels":["The output has four sentences followed by the exact last line \"Draft - Legal to review before sending.\"","The notice says the period grows from 30 to 45 days starting Jan 1 for subscriptions ending on or after that date, that only admins can request an export, and that data is deleted afterwards","Each sentence is under 18 words, none uses pursuant, hereinafter, shall, Provider or Customer Data, and it does not call the change a win"]}