{"id":"cs-price-increase-notice-email-math","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Send a price-increase notice with the math in one line","free":false,"task":"Write the notice email to Odile at Brantley Tools. Subject line first (under 8 words), then \"Hi Odile,\". Include one line showing the math exactly like \"48,000 x 1.05 = 50,400\", the effective date, and the date the notice was due. No marketing language, no discounts, no urgency. End with \"Kofi\". Plain text, under 100 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CONTRACT SUMMARY - Brantley Tools\nAnnual fee: $48,000. Term ends Feb 28; renews automatically on Mar 1 for 12 months.\nRenewal uplift clause: fees may rise up to 5% on renewal if notice is given at least 60 days before the renewal date. Notice must be in writing.\nPlanned uplift: the full 5%.\n60 days before Mar 1 is Dec 31.\nToday: Nov 9. The notice goes out now.\n\nOther notes: Marketing's launch copy calls the new tier \"game-changing\" and says \"act now to lock your price\". Odile's main contact is the finance lead, Odile Brandt. The CSM is Kofi Mensah.\nLegal should review the clause wording before any notice goes out, and Kofi has asked them.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Copying marketing language","why":"The AI pulls \"game-changing\" and \"act now\" from the notes.","fix":"Say: \"No marketing language, no discounts, no urgency.\"","checks":["r2"]},{"title":"Missing subject or sign-off","why":"The AI skips the subject line or ends with a long closing.","fix":"Say: \"Line 1 is Subject:, then Hi Odile, and end with Kofi.\"","checks":["r0"]},{"title":"Skipping the math line","why":"The AI writes \"a 5% increase\" without the arithmetic.","fix":"Say: \"Include one line like 48,000 x 1.05 = 50,400.\"","checks":["r1"]},{"title":"Missing the dates","why":"The AI leaves out the effective date or the notice deadline.","fix":"Say: \"State the Mar 1 effective date and the Dec 31 notice date.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the reader and sign-off","patterns":["odile","kofi"]},{"label":"Asks for the math line","patterns":["x 1\\.05","math","one line"]},{"label":"Includes both dates","patterns":["mar 1","dec 31","effective"]},{"label":"Bans hype","patterns":["no marketing","no discount","no urgency","hype"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Notices should be plain and checkable. Ask for the arithmetic in one line, the dates and a ban on hype.","mission":"Tell Odile at Brantley Tools about the price increase.","musts":["Math line, 48,000 x 1.05","Effective and due dates","No marketing or discounts"],"rubricLabels":["The first line is a subject under 8 words, followed by \"Hi Odile,\" and the email ends with \"Kofi\"","It includes the math line \"48,000 x 1.05 = 50,400\", says the new fee starts Mar 1, and says the 60-day notice date was Dec 31 (the notice is on time)","It uses no marketing words such as game-changing or act now, offers no discount, and creates no urgency"]}