{"id":"cs-product-gap-revenue-at-risk-memo","audience":"executives","category":"support-work","technique":"grounding","track":"support","level":"advanced","title":"Size the revenue tied to a product gap using written evidence only","free":false,"task":"Write the memo for the product VP with three headings in capitals, in this order: REVENUE TIED TO THE GAP, WHO SAID WHAT, WHAT WE DO NOT KNOW. Count an account as tied only if the customer put the requirement in writing (contract, email or ticket). Show the sum. Recommend nothing about building. Plain text, under 170 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"MISSING FEATURE: single sign-on with group sync (\"SSO groups\")\n\nACCOUNTS AND EVIDENCE\nAlder Retail - $200k ARR - the signed order form lists SSO groups as a required deliverable by Mar 31.\nBirch Health - $120k ARR - email from their CIO, Oct 12: \"We need SSO groups by Q1 or we will move to another vendor.\"\nCedar Foods - $80k ARR - said on a call, \"SSO groups would be nice\". Nothing written.\nDune Labs - $150k ARR - the AE says \"they will probably leave without it\". Second-hand, nothing from the customer.\nEmber Co - $60k ARR - support ticket #7712 opened by their admin: \"SSO groups is a blocker for our rollout to 3 more teams.\"\n\nCompany ARR for context: $14M.\nSales leadership wants this feature built in Q1.","rules":[{"type":"plainText"},{"type":"maxWords","max":170}],"mistakes":[{"title":"Counting everyone","why":"The AI adds all five accounts for $610k.","fix":"Say: \"Count only accounts where the customer put the requirement in writing.\"","checks":["r1","r2"]},{"title":"Recommending a build","why":"The AI follows sales leadership.","fix":"Say: \"Recommend nothing about building.\"","checks":["r2"]},{"title":"No sum shown","why":"The AI states a total without working.","fix":"Say: \"Show the sum: $200k + $120k + $60k.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the headings REVENUE TIED TO THE GAP, WHO SAID WHAT and WHAT WE DO NOT KNOW appear in capitals in that order.","checks":["r0"]}],"promptHints":[{"label":"Names the three headings","patterns":["revenue tied","who said what","do not know"]},{"label":"Requires written evidence","patterns":["in writing","written"]},{"label":"Asks for the sum","patterns":["sum","total","add"]},{"label":"Bans a recommendation","patterns":["recommend nothing","no recommendation","do not recommend"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Revenue-at-risk claims need a clear evidence bar. Say what counts, show the sum and park everything else as unknown.","mission":"Show the product VP how much revenue hangs on the gap.","musts":["Written requirements only","Show the sum","Recommend nothing about building"],"rubricLabels":["The headings REVENUE TIED TO THE GAP, WHO SAID WHAT and WHAT WE DO NOT KNOW appear in capitals in that order","REVENUE TIED TO THE GAP counts Alder, Birch and Ember and shows the sum $200k + $120k + $60k = $380k, with the evidence type for each (order form, CIO email, ticket)","WHAT WE DO NOT KNOW lists Cedar ($80k, verbal only) and Dune ($150k, AE view, nothing from the customer) as not counted, and the memo does not recommend building the feature"]}