{"id":"cs-promoter-referral-ask-email","audience":"customer-success","category":"support-work","technique":"tone","track":"support","level":"beginner","title":"Ask a happy customer for an intro without pressure","free":false,"task":"Write an email asking Sofia, an NPS 10 promoter, for one introduction to a peer. Line 1 is \"Subject:\" with 6 words or fewer. Plain text, under 85 words. Quote her praise in your own words, ask for a single intro, and make it easy to say no. Offer no gift, credit or discount. Last line exactly \"Rahul\".","materialLabel":"Your material (attached to your prompt automatically)","material":"NPS RESPONSE (Oct 29)\nCustomer: Sofia Brandt, operations manager at Greenleaf Logistics. Score: 10.\nHer comment: \"Your routing dashboard saved us about 6 hours every week and my drivers actually like it. Best vendor onboarding we've had.\"\n\nAccount: Greenleaf has been a customer for 14 months. Renewal in July.\nWe know Sofia is on the board of a regional trucking association (Tri-County Haulers), mentioned on a call.\n\nReferral program: customers get a $250 credit for referrals that sign. Marketing wants to use it for every promoter email.\n\nSofia's style: friendly, replies fast, hates long emails.","rules":[{"type":"plainText"},{"type":"maxWords","max":85}],"mistakes":[{"title":"Mentioning the referral credit","why":"Marketing's note tempts the AI to mention the $250 credit.","fix":"Add: \"Offer no credit, gift or discount.\"","checks":["r2"]},{"title":"Making a big ask","why":"The AI asks for a case study, a review and an intro at once.","fix":"Say: \"Ask for one introduction only.\"","checks":["r1"]},{"title":"Writing a long email","why":"The AI ignores her style and writes four paragraphs.","fix":"Give the limits: subject 6 words, under 85 words.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Sets the limits","patterns":["subject","6 words","85 words|under \\d+"]},{"label":"Makes declining easy","patterns":["no pressure","easy to (say )?no","decline"]}],"hint":"A promoter will help if the ask is small, specific and easy to refuse. Say what to ask for and what not to offer.","rubricLabels":["Line 1 starts with \"Subject:\" with 6 words or fewer after it, and the last line is exactly \"Rahul\"","Reflects her praise accurately in other words (about 6 hours saved each week, or drivers liking the dashboard) and asks for a single introduction to one peer","Makes it easy to decline (says no problem if now is not a good time or similar) and offers no credit, gift or $250"]}