{"id":"cs-qbr-agenda-45-minutes-table","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Build a 45-minute QBR agenda that starts with the customer","free":false,"task":"Build a QBR agenda as a table with the header row exactly \"Time | Topic | Lead\". Five rows that start at 10:00 and run without gaps to 10:45. The customer's goals come first, open discussion gets at least 15 minutes, and there is no product demo. Plain text, under 70 words, table only.","materialLabel":"Your material (attached to your prompt automatically)","material":"QBR PLANNING: Lumen Dental (45 minutes, Thursday, starts 10:00 AM)\nAttendees: Dr. Chu (customer sponsor), Beth (office manager), Sam (our CSM), Rita (our account executive).\n\nTopics we have prepared:\n- Dr. Chu's goals for 2027 (she wants to start)\n- Results review: appointment no-shows down from 14% to 9%\n- Open issues: two support tickets, one billing question\n- Roadmap preview: 'text-message reminders' (planned, no date)\n- Product demo of the new analytics tab (15 minutes)\n- Open discussion\n\nCustomer request (email Nov 1): 'No feature demos please, we want time to talk about what's next.'\nRita (AE) wants to use 10 minutes for renewal pricing.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Including the demo","why":"The prepared topics list the demo, so the AI schedules it.","fix":"Say: \"No product demo. The customer asked for talk time.\"","checks":["r2"]},{"title":"Time gaps or overruns","why":"The AI makes blocks that don't add to 45 minutes.","fix":"Say: \"Five rows from 10:00 to 10:45 with no gaps.\"","checks":["r1"]},{"title":"Wrong header","why":"The AI adds columns or a title.","fix":"Give the exact header row.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the header","patterns":["time \\|","header"]},{"label":"Orders the agenda","patterns":["first","15 minutes","no demo"]}],"hint":"Time-boxed agendas need exact start and end, the order of topics, and what to drop.","rubricLabels":["The header row is exactly \"Time | Topic | Lead\" and there are exactly five rows","The times run from 10:00 to 10:45 without gaps, the first row is Dr. Chu's goals led by Dr. Chu, and open discussion gets at least 15 minutes","There is no product demo row and no renewal pricing row"]}