{"id":"cs-qbr-metrics-change-table","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Build a Q2 vs Q3 metrics table with signed changes","free":false,"task":"Build a QBR metrics table with the header row exactly \"Metric | Q2 | Q3 | Change\" and four rows. Change is the Q3 number minus the Q2 number with a sign, in the same unit, like \"+12 users\" or \"-3 points\". Use the corrected Q2 number where the notes give one. Plain text, table only, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CRM EXPORT, Harlan Retail\nMetric | Q2 | Q3\nWeekly active users | 120 | 132\nSupport tickets | 31 | 24\nAverage ticket resolution (hours) | 18 | 11\nSatisfaction score (CSAT, out of 100) | 84 | 81\n\nNOTES\n- Correction (Oct 10): Q2 weekly active users were recounted after a duplicate-account cleanup. The corrected Q2 number is 112.\n- CSAT is out of 100, so the change is in points.\n- The analyst's draft says 'users up 10%'. Do not use percentages in this table.\n\nCustomer: Harlan Retail. Audience: Harlan's VP of Operations. They care about speed of support.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Using the uncorrected Q2","why":"The export shows 120 and the AI uses it.","fix":"Say: \"Use the corrected Q2 number: 112.\"","checks":["r1"]},{"title":"Using percentages","why":"The analyst draft says 10% and the AI adds percent changes.","fix":"Say: \"Signed change in the same unit. No percentages.\"","checks":["r2"]},{"title":"Wrong table","why":"The AI adds a commentary column.","fix":"Give the exact header row; table only.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the header","patterns":["metric \\|","header"]},{"label":"Uses the corrected number","patterns":["corrected","112"]}],"hint":"Tables need the corrected inputs, the unit rules and the exact header. Name all three.","rubricLabels":["The header row is exactly \"Metric | Q2 | Q3 | Change\" with four rows and nothing outside the table","Weekly active users shows Q2 112 and a change of +20 users, not +12","The other changes are -7 tickets, -7 hours and -3 points, each with a sign and unit and no percentages"]}