{"id":"cs-qbr-tough-questions-prep","audience":"executives","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Prepare short answers to four tough QBR questions","free":false,"task":"Prepare for four tough questions from the customer's VP at the QBR. Output \"Q:\" then \"A:\" on the next line for each, four pairs. Each answer is under 25 words, honest about the numbers, and promises no feature or date that isn't committed. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT: Pioneer Retail, Q3 review\nUsage: weekly active users 310 in Q2, 262 in Q3 (down 15%). Cause: the store-ops team (about 40 people) moved to a different tool after a reorg.\nSupport: 41 tickets in Q3 vs 29 in Q2. 9 were about the August report-builder bug (fixed Sept 12).\nUptime: 99.95%. One 25-minute incident on Aug 8.\nRoadmap: 'saved report templates' is in beta for select customers, no release date. 'Custom roles' is planned, undated.\nContract: $120,000 per year, renews in February. Pioneer asked for a 10% discount last quarter; finance said any discount over 5% needs VP approval.\n\nLikely questions from their VP: Why did usage drop? Why more tickets? When will report templates ship? Can we get 10% off at renewal?","rules":[{"type":"plainText"},{"type":"maxWords","max":160}],"mistakes":[{"title":"Promising the template date","why":"The AI invents a release quarter to sound confident.","fix":"Add: \"Promise no date; say beta, no release date.\"","checks":["r2"]},{"title":"Agreeing to the discount","why":"The AI says yes or maybe to 10%.","fix":"Say: \"Do not agree to a discount; it needs approval.\"","checks":["r2"]},{"title":"Hiding the drop","why":"The AI softens the numbers or blames the customer.","fix":"Say: \"Use the real numbers: 310 to 262.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes talking points in paragraphs.","fix":"Show: Q: line then A: line, four pairs.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows Q and A layout","patterns":["q:","a:"]},{"label":"Bans commitments","patterns":["no (date|promise)","don.t promise","not committed"]}],"hint":"Prep answers must stay inside the facts and commitments. Show the Q/A layout and list what not to promise.","rubricLabels":["The output has exactly four Q: lines each followed by an A: line","The usage answer says weekly active users fell from 310 to 262 and ties it to the store-ops team moving tools, and the ticket answer mentions the August report bug that was fixed Sept 12","The templates answer says it is in beta with no release date, and the discount answer does not agree to 10% (it says it needs approval or will be reviewed)"]}