{"id":"cs-quote-check-against-transcript-labels","audience":"customer-success","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Check four deck quotes against the call transcript","free":false,"task":"Check each quote in the draft deck against the transcript. Output four lines \"Quote 1:\" to \"Quote 4:\", each ending Exact, Altered or Not found. For Altered, add a dash and what changed. A quote is Exact only if the words appear in the transcript in that order; dropping a leading word is fine. Then a last line exactly: \"Customer approval is needed before any quote is used.\" Plain text, under 100 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TRANSCRIPT EXCERPT (QBR call, Nov 4, Halvorsen Co; Priya and Marcus are customer staff)\nPriya: Honestly the weekly report used to take us a full day. Now it takes about two hours.\nPriya: Support has been quick. They answered my last ticket in under an hour.\nMarcus: I'd say we cut onboarding time by about a third.\nPriya: We almost didn't renew last year, but the new dashboard changed my mind.\nMarcus: The new dashboard is the main reason the team uses it daily.\n\nDRAFT DECK QUOTES (by the account executive)\nQuote 1: \"The weekly report used to take us a full day. Now it takes about two hours.\" - Priya\nQuote 2: \"We cut onboarding time in half.\" - Marcus\nQuote 3: \"Our support team never misses a deadline.\" - Priya\nQuote 4: \"We didn't renew last year, but the new dashboard changed my mind.\" - Priya\n\nThe AE says: \"Close enough, it's the same idea.\"","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Accepting close enough","why":"The AI follows the AE and marks Quote 2 as Exact.","fix":"Say: \"Exact only if the words appear in order; ignore the AE's opinion.\"","checks":["r1","r2"]},{"title":"Missing the reversed meaning","why":"The AI treats Quote 4 as a trim.","fix":"Say: \"Flag changes that alter the meaning, such as dropping almost.\"","checks":["r2"]},{"title":"Leaving out the closing line","why":"The AI adds advice instead.","fix":"Say: \"End with the exact closing line.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the labels","patterns":["exact","altered","not found"]},{"label":"Defines exact","patterns":["in order","appear","word"]},{"label":"Shows what changed","patterns":["what changed","difference","dash"]},{"label":"Closing line","patterns":["customer approval"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Quote checks need a precise definition of Exact and a duty to say what changed. Never accept close enough.","mission":"Check whether four deck quotes match the call transcript.","musts":["Exact, Altered or Not found","Say what changed","Include approval last line"],"rubricLabels":["The output has four lines Quote 1: to Quote 4: each ending Exact, Altered or Not found, followed by the exact last line \"Customer approval is needed before any quote is used.\"","Quote 1 is Exact, Quote 2 is Altered saying \"about a third\" became \"in half\", and Quote 3 is Not found","Quote 4 is Altered saying \"almost\" was dropped, which reverses the meaning"]}