{"id":"cs-quote-permission-request-email","audience":"customer-success","category":"support-work","technique":"tone","track":"support","level":"beginner","title":"Ask a customer for permission to use a quote","free":false,"task":"Write an email to Marta asking permission to use her quote. Use her exact words in quotation marks. First line exactly \"Hi Marta,\" and last line exactly \"Dev, Customer Success\". Say she can edit or decline, give a reply-by date, and offer no gift or credit. Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CALL NOTES, Riverbend Co. (Oct 30)\nMarta Silva, Operations Manager, said on the call: \"Our team cut report time from three days to one.\"\nWe want to use it on a slide in our Q4 customer deck, shown to prospects at our December event. We would name her and Riverbend Co.\n\nMarketing's version: 'Riverbend cut reporting time by 90%.' (That is not what she said and the 90% is not verified.)\nDeadline: marketing needs a yes or no by Nov 20.\nIncentive: marketing offered a $100 gift card for approvals. (Not approved by Customer Success; do not mention.)\nOptions for Marta: approve as written, edit the wording, use her name only without the company, or decline.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Using marketing's version","why":"The AI uses the 90% line instead of her exact words.","fix":"Say: \"Use her exact words in quotation marks.\"","checks":["r1"]},{"title":"Offering the gift card","why":"The notes mention a $100 gift card.","fix":"Add: \"Offer no gift or credit.\"","checks":["r2"]},{"title":"Missing the choices and date","why":"The AI just asks 'is that OK?'","fix":"Say: \"She can edit or decline. Reply by Nov 20.\"","checks":["r2"]},{"title":"Generic greeting and sign-off","why":"The AI writes 'Dear Marta' and 'Best regards'.","fix":"Give the first and last lines exactly.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for exact quote","patterns":["exact words","quotation marks"]},{"label":"Bans incentives","patterns":["no gift","no credit"]}],"hint":"Quote approvals should use the customer's real words, offer a real choice and a date, and no incentive.","rubricLabels":["The first line is exactly \"Hi Marta,\" and the last line is exactly \"Dev, Customer Success\"","Quotes her exact words \"Our team cut report time from three days to one.\" and says it would appear on a Q4 deck slide shown to prospects, naming her and Riverbend Co.","Says she can edit or decline, asks for a reply by Nov 20, and offers no gift card or credit and no 90% claim"]}